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Contents Introduction How to Use This Manual Parts and Functions of the Printer Front View Rear View Inside the Printer Operation Panel Printing on Paper and Other Media Media Sizes You Can Use with the Printer Media Types You Can Use with the Printer Media Types You Cannot Use with the Printer Loading Paper and Other Media Printing Area Using Plain Paper or High Resolution Paper Using Envelopes Using Transparencies or Back Print Film Using Glossy Photo Paper Using High Gloss Photo Film Using Glossy Photo
Using the BJ Cartridges BJ Cartridges You Can Use with the Printer Notes on Handling BJ Cartridges Printing Photographs Tips on Printing Photographic Images Printing Photographic Images About Photo Optimizer Using the Scanner Scanner Driver Basics Before Using the Scanner Installing the IS Scan Software About the Scanning Area Launching IS Scan Performing White Level Calibration Scanning an Image Saving an Image Routine Maintenance Prolonging the Service Life of the Printer BJ Cartridge Maintenance When
Replacing the BJ Cartridge Aligning the Print Head Cleaning the Printer Cleaning the Paper Feed Rollers Transporting the Printer Troubleshooting Printout is Unsatisfactory Printer Does Not Start or Stops in Mid-job Paper Jams or Does Not Feed The POWER Lamp Flashes Orange An Error Message Appears Scanner Problems Other Problems Specifications Index Appendix Driver and Utility Guide for Windows Users Driver and Utility Guide for Macintosh Users 4
Introduction Thank you for purchasing the S400 Bubble Jet Printer. This Reference Guide provides complete descriptions of the features and functions of the printer. To maximise the life of your printer, familiarise yourself fully with its functions and how to use it. Note This manual uses the following symbols depending on the computer system you are using. Always observe the instructions indicated by these symbols. Windows Indicates information for Windows 98 and Windows 95 users only.
How to Use This Manual To view this Reference Guide, we recommend that you use Acrobat Reader 3.0 or higher. The screens displayed by Acrobat Reader 3.0 are slightly different. Use this button when you wish to enlarge the instruction screen of the Reference Guide. Select this button in the tool bar, and click within the screen of the Reference Guide. Displays the previous page. Displays the next page. Returns to the page you were viewing previously.
Use this button to search for a word. Displays a table of contents for the Reference Guide. Click the desired item to jump to the topic. Click the "+" symbol when you wish to see detailed headings for each chapter. Click the "–" symbol when you wish to return to the original display.
Parts and Functions of the Printer Front View Rear View Inside the Printer Operation Panel Parts and Functions of the Printer 8
Front View Operation Panel Operation Panel Paper Guide Ensures that the sheets from the stack in the auto sheet feeder feed straight into the printer. Always align this guide with the left edge of the paper. Paper Rest Raise to support the paper, especially a larger paper size. Auto Sheet Feeder Holds multiple sheets of paper or other media which are automatically fed into the printer one sheet at a time.
Rear View Printer Cable Connector (Parallel Interface) Provides a connection point for connecting a parallel interface cable to the printer. Printer Cable Connector (USB Interface) Provides a connection point for connecting a USB interface cable to the printer. Power Connector Provides a connection point for connecting the power cord to the AC power outlet. The power cord may or may not be permanently attached to the printer, depending on the country of purchase.
Inside the Printer Cartridge Holder Set the BJ Cartridge (colour, photo, black) or scanner cartridge. Cartridge Lock Lever Locks the BJ Cartridges onto the cartridge holder.
Operation Panel POWER button RESUME button Press to switch the printer on and off. After you have removed the cause of a printer error, press the RESUME button to resume printing. POWER lamp Lights to indicate the status of the printer. Off: Printer power off. On (green): Ready for operation. Flashing (green): Standby status or print job in progress. Flashing (orange): Printer error. Remove the cause of the error before printing is resumed. Flashing (orange and green): Service error.
Printing on Paper and Other Media Media Sizes You Can Use with the Printer Using Plain Paper or High Resolution Paper Media Types You Can Use with the Printer Using Envelopes Media Types You Cannot Use with the Printer Loading Paper and Other Media Printing Area Using Transparencies or Back Print Film Using Glossy Photo Paper Using High Gloss Photo Film Using Glossy Photo Cards Using Banner Paper Using T-Shirt Transfers Printing on Paper and Other Media 13
Media Sizes You Can Use with the Printer The following table lists the standard paper sizes that can be used with the printer. Paper A5 B5 A4 Letter Legal Envelope (European DL) Envelope (US Com. #10) Glossy Photo Cards Width x Height 148.0mm x 210.0mm 182.0mm x 257.0mm 210.0mm x 297.0mm 8.5" x 11.0" (215.9mm x 279.4mm) 8.5" x 14.0" (215.9 x 355.6mm) 220mm x 110mm 9.5" x 4.1" (241.3mm x 104.77mm) 118.6mm x 213.9mm (with borders) 101.6mm x 152.
Media Types You Can Use with the Printer Plain paper and special Canon media are recommended for use with the printer. Specify the media name and size when you purchase Canon special media. Refer to the instructions provided with special media for details about handling and printing. ■ Ordinary Paper • Plain Paper Provides the standard print quality. Standard photocopier paper can be used if its weight is within the range of 64 and 105 g/m2. (Canon Bubble Jet Paper LC-301 can also be used.
Media Types You Can Use with the Printer ■ Canon Special Media Canon offers a range of special paper and films for the reproduction of superb images in vibrant colours. For best results when printing photographs, use the Photo BJ Cartridge. • High Resolution Paper HR-101 Provides more vivid colours than plain paper. Ideal for printing photographs or business documents that include large numbers of colour illustrations and graphs.
Media Types You Can Use with the Printer • Glossy Photo Cards FM-101 A special card made of the same stock as Glossy Photo Paper GP-301. You can create a photo card printed over its entire area by printing the image so that it extends beyond the perforations and then trimming off the unwanted white margins. Use this card when you want to print a colour or a photo over the entire card. Using Glossy Photo Cards • Transparencies CF-102 These can be used to prepare materials for use with an overhead projector.
Media Types You Can Use with the Printer • Banner Paper This banner paper allows you to print on up to six connected sheets of A4 or Letter size paper to create party or advertising banners. Using Banner Paper • T-Shirt Transfer TR-201 This is a media for creating iron-on prints for T-shirts. You can make an original T-shirt simply by printing your favourite photograph or illustration onto this media. The original image is reversed horizontally (mirrored) when printed.
Media Types You Cannot Use with the Printer To avoid poor print quality and possible damage to the printer, never use the types of media listed below. • • • • • • • • • • • • • • Folded paper Curled paper Creased or crumpled paper Damp or wet paper Excessively thin media (weight less than 64g/m2) Excessively thick media (more than 0.6 mm thick) Continuous feed paper (tractor feed) Punched paper (loose-leaf folder inserts, etc.) Reply-paid postcards (i.e.
Loading Paper and Other Media ■ Landscape and Portrait There are two methods of orientation you can use to load the printer, depending on the type of media you intend to load. • When the short edge of the paper is fed into the auto sheet feeder, this is called Portrait orientation. • When the long edge of the paper is fed into auto sheet feeder, this is called Landscape orientation. Paper A5 B5 A4 Letter Legal Envelope (European DL) Envelope (US Com.
Loading Paper and Other Media ■ Print Side The following media must be printed on the correct side. • • • • • Envelope High resolution paper Back print film Glossy photo paper High gloss photo film • Glossy photo card • T-shirt transfers Must be printed on the address side. Must be printed on the whiter side. Must be printed on the matte side. Must be printed on the whiter (glossy) side.
Loading Paper and Other Media ■ Number of sheets that can be loaded The type of paper feed and the number of sheets that can be loaded vary according to the type of media. Make sure that the paper stack is not higher than the load limit mark on the auto sheet feeder and set the paper thickness lever Up or Down as listed below. Media type Plain paper Max. capacity High Resolution Paper Glossy Photo Paper Approximately 100 sheets (64 g/m2) Approximately 10 pieces (European DL or US Com.
Printing Area To ensure the best print quality, the printer allows a margin along each edge of the media. (The printing area varies according to the media size.) Note that the term "printing area" represents both the recommended area for the optimum print quality and the entire area where the printer can technically print. The following key is provided to show you how these areas are shown in the illustrations that follow. Printing area (dark blue): Canon recommends that you print within this area.
Printing Area ■ A5, B5, A4 Printable Area (width x height) Size (mm) A5 B5 A4 141.2mm x 202.0mm 175.2mm x 249.0mm 203.2mm x 289.0mm 3.0mm 32.0mm 5.0mm 26.0mm 3.4mm 3.4mm Recommended printing area Printable area where it is possible to print.* Note *: Printing in this area can adversely affect the print quality or the paper feed precision.
Printing Area ■ Letter, Legal Printable Area (width x height) Size (mm) Letter 203.2mm x 271.4mm Legal 203.2mm x 347.6mm 3.0mm 32.0mm 5.0mm 26.0mm 6.4mm 6.3mm Recommended printing area Printable area where it is possible to print.* Note * Printing in this area could adversely affect the print quality or the paper feed precision.
Printing Area ■ Glossy Photo Cards Printable Area (width x height) Size (mm) Glossy Photo Cards 109.4mm x 159.9mm 32.0mm 26.0mm 5.1mm 4.1mm Recommended printing area (Printable and recomended printing areas are identical.
Printing Area ■ Envelope Printable Area (width x height) Size (mm) European DL US Com. #10 203.2mm x102.0mm 203.2mm x 96.7mm 3.0mm A 6.4mm B A B DL 7.0mm 10.4mm Com #10 7.0mm 31.7mm Recommended printing area (Printable and recommended printing areas are identical.
Printing Area ■ Banner Paper Printable Area (width x height) Size (mm) Banner Paper 203.2mm x 1779.0mm (A4) 203.2mm x 1673.4mm (Letter) 32.0mm 3.0mm 3.4mm** 3.4mm Min. 2 sheets Max. 6 sheets Recommended printing area Printable area where it is possible to print.* Note * Printing in this area could adversely affect the print quality or the paper feed precision. ** 9.
Using Plain Paper or High Resolution Paper 1 Make sure that the printer is switched on and the paper thickness lever ➀ is set to the Up position. Raise the paper rest ➁.
Using Plain Paper or High Resolution Paper 2 Important Fan the stack to remove static cling and align the edges of the stack by tapping them on a flat surface. Loading the paper without first fanning and aligning the edges could cause paper jams. To avoid touching the print surface, always handle media by the edges. Unclean or scratched print surfaces can adversely affect print quality.
Using Plain Paper or High Resolution Paper 3 Load the stack of paper. ➀ Align the stack with the right side of the auto sheet feeder and insert it into the auto sheet feeder. • Plain paper You can print on either side. • High Resolution Paper Load the paper with the whiter side facing up. ➁ Slide the paper guide to the left side of the stack until it is snug. Important Make sure that the top of the stack is not higher than the load limit mark. Maximum load capacity is as follows.
Using Plain Paper or High Resolution Paper Windows 4 Open the Printer Properties dialogue box and select the most appropriate icon in the Choose Print Mode box under the Main tab. Select Plain Paper or High Resolution Paper in the Media Type box. Make sure that the BJ Cartridge Type setting matches the BJ Cartridge you are using. Macintosh 4 Select the most appropriate icon that indicates the print mode in the Printer Properties dialogue box.
Using Plain Paper or High Resolution Paper 5 6 Start the print job. Check the printed sheets as they are ejected from the printer. As soon as about 20 sheets have stacked on the paper output tray, remove them. If the printed sheets are excessively curled after they are ejected from the printer, remove each sheet immediately to prevent curled sheets from blocking other sheets ejected from the printer.
Using Envelopes 1 Make sure that the printer is switched on and the paper thickness lever is set to the Down position. Paper thickness lever Important • To avoid poor print results, do not attempt to print on envelopes with embossed or treated surfaces. • To avoid misfeeds and jams, do not use envelopes with overlapping flaps or pressure seals.
Using Envelopes 2 Prepare the envelopes. ➀ Press down firmly on the corners and edges of the envelopes to flatten the envelopes and expel all air. ➁ If the envelopes are still warped, hold the edges of the envelopes diagonally and bend gently. Make sure that the flaps are straight. ➂ To ensure that the envelopes feed correctly, use a pen or similar object to flatten the flaps. ➀ ➁ ➂ Important • Failure to flatten the envelopes before loading could cause jams.
Using Envelopes 3 Load the envelopes as follows. Load top edges of the address sides (flap sides down) into the auto sheet feeder ➀ and align the stack with the right side of the auto sheet feeder. Slide the paper guide ➁ to the left side of the stack until it is sung. Print side (address side) ➀ ➁ Important The maximum number of envelopes you can load is 10 pieces.
Using Envelopes Windows 4 Open the Printer Properties dialogue box and select the most appropriate icon in the Choose Print Mode box under the Main tab. Select Envelope in the Media Type box. Make sure that the BJ Cartridge Type setting matches the BJ Cartridge you are using. Macintosh 4 Select the most appropriate icon that indicates the print mode in the Printer Properties dialogue box. Specify the media type (Envelope), and the BJ Cartridge you are using.
Using Envelopes Windows 5 Click the Page Layout tab, then select "DL Env. 220.0 x 110.0 mm" or "#10 Env. 241.3 x 104.6 mm" in the Page Size. Normally you can set the envelope size with the application program. However, if the setting on the Page Layout tab does not match the setting in the application program, change the setting here. Macintosh 5 Select "DL Env. 220.0 x 110mm" or "#10 Env. 9.50 x 4.12 in" for the envelope size. Normally you can set the envelope size with the application program.
Using Transparencies or Back Print Film 1 Make sure that the printer is switched on and the paper thickness lever ➀ is set to the Up position. Raise the paper rest ➁.
Using Transparencies or Back Print Film 2 Important Fan the transparencies to remove static cling and tap the edges against a flat surface to align them neatly. Fanning and aligning the sheets prevents misfeeds and paper jams. • To avoid touching the print surface, always handle the sheets by the edges. Unclean or scratched print surfaces can adversely affect print quality.
Using Transparencies or Back Print Film 3 Load the transparencies. ➀ With the print side (matte side for back print film) facing up, place, one sheet of A4 or Letter size paper under the stack. Load the stack with the edges aligned against the right side of the auto sheet feeder. ➁ Slide the paper guide to the left side of the stack until it is snug. (You can print on either side of transparencies, but using a slightly curled surface as the print side is recommended.
Using Transparencies or Back Print Film Windows 4 Open the Printer Properties dialogue box, then select the most appropriate icon in the Choose Print Mode box under the Main tab. Select Transparency or Back Print Film in the Media Type box. Make sure that the BJ Cartridge Type setting matches the BJ Cartridge you are using. Macintosh 4 Select the most appropriate icon that indicates the print mode in the Printer Properties dialogue box.
Using Glossy Photo Paper 1 Make sure that the printer is switched on and the paper thickness lever ➀ is set to the Up position. Raise the paper rest ➁.
Using Glossy Photo Paper 2 Fan the glossy photo paper to remove static cling and tap the edges against a flat surface to align them neatly. Fanning and aligning the sheets prevents misfeeds and paper jams. If the film is curled, bend it slightly in the opposite direction of the curl to straighten it. Important To avoid touching the print surface, always handle the sheets by the edges. Unclean or scratched print surfaces can adversely affect print quality.
Using Glossy Photo Paper 3 Load the glossy photo paper as follows. ➀ With the print side (glossy side) facing up, place the Loading Support Sheet B provided with the package under the stack. Load the stack with the edges aligned against the right side of the auto sheet feeder. (For details, refer to the instructions provided with the package.) ➁ Slide the paper guide to the left side of the stack until it is snug.
Using Glossy Photo Paper Windows 4 Open the Printer Properties dialogue box and select the most appropriate icon in the Choose Print Mode box under the Main tab. Select Glossy Photo Paper in the Media Type box. Make sure that the BJ Cartridge Type setting matches the BJ Cartridge you are using. Macintosh 4 Select the most appropriate icon that indicates the print mode in the Printer Properties dialogue box. Specify the media type (Glossy Photo Paper), and the BJ Cartridge you are using.
Using High Gloss Photo Film 1 Make sure that the printer is switched on and the paper thickness lever ➀ is set to the Up position. Raise the paper rest ➁.
Using High Gloss Photo Film 2 Load one sheet of high gloss photo film. ➀ Remove one sheet from the package and hold the glossy side up with the cut corner up and on the right. Align the right edge with the right side of the auto sheet feeder and insert the sheet into the auto sheet feeder. ➁ Slide the paper guide to the left side of the sheet until it is snug. If the sheet is curled, bend it slightly against the curl to straighten it.
Using High Gloss Photo Film Windows 3 Open the Printer Properties dialogue box, then select the most appropriate icon in the Choose Print Mode box under the Main tab. Select High Gloss Photo Film in the Media Type box. Make sure that the BJ Cartridge Type setting matches the BJ Cartridge you are using. Macintosh 3 Select the most appropriate icon that indicates the print mode in the Printer Properties dialogue box. Specify the media type (High Gloss Photo Film), and the BJ Cartridge you are using.
Using Glossy Photo Cards 1 Make sure that the printer is switched on and the paper thickness lever ➀ is set to the Up position. Raise the paper rest ➁.
Using Glossy Photo Cards 2 Load the glossy photo cards. ➀ With the print side (glossy side) facing up, place the Loading Support Sheet B provided with the package under the stack. Load the stack with the edges aligned against the right side of the auto sheet feeder. (For details, refer to the instructions provided with the Glossy Photo Cards package.) ➁ Slide the paper guide to the left side of the stack until it is snug. Important • Do not remove the borders from the photo card before printing.
Using Glossy Photo Cards Windows 3 Open the Printer Properties dialogue box and select the most appropriate icon in the Choose Print Mode box under the Main tab. Select Glossy Photo Cards in the Media Type box. Make sure that the BJ Cartridge Type setting matches the BJ Cartridge you are using. 4 Click the Page Layout tab and make sure that the Page Size setting is "Canon 101.6 x152.4mm (4 x 6 in)".
Using Glossy Photo Cards 5 Start the print job. 6 Remove each printed card as it is ejected from the printer. Do not touch the printed side until the ink is completely dry. About 2 minutes is required for drying. 7 Note Tear away the strips of the glossy photo card. For more details, see the instructions provided with the Glossy Photo Cards package. Store unused glossy photo cards in the original package in a dry, cool location away from direct sunlight, high temperature, and high humidity.
Using Banner Paper Note 1 Make sure that the printer is switched on and the paper thickness lever is set to the Down position. Lower the paper rest. 2 Before you tear off the sheets, make sure that you take one more sheet than you need for printing. (For example, if you wish to print three sheets, tear off a length of four sheets, one more than you need for printing.) You can print on up to six sheets.
Using Banner Paper 3 Load the banner paper. ➀ Align the right side of the first sheet with the right side of the auto sheet feeder and insert it into the auto sheet feeder until it stops. ➁ Slide the paper guide to the right until it is snug against the side of the sheet. Print side up ➁ ➀ Note • You can print on either side of banner paper.
Using Banner Paper 4 Gently fold over the perforations between the first and second sheet.
Using Banner Paper 5 Important Provide ample space in front of the printer so each sheet is supported as it comes out of the printer and allowed to hang over the edge of the table as shown. A dense print will require more time to dry. Be careful that wet ink does not stain the desk or the floor.
Using Banner Paper Windows 6 Open the Printer Properties dialogue box, then click the Page Layout tab. Check the radio button for Banner Printing in the Printing Type. When a confirmation message appears, click the OK button. If you need detailed information on banner printing, click the Help button. Macintosh 6 Check the radio button for Banner Printing in the Page Setup dialogue box. When a confirmation message appears, click the OK button.
Using Banner Paper Windows 7 Select the most appropriate icon in the Choose Print Mode box under the Main tab. Select Plain Paper in the Media Type box. Make sure that the BJ Cartridge Type setting matches the BJ Cartridge you are using. Macintosh 7 Note Select the most appropriate icon that indicates the print mode in the Printer Properties dialogue box. Specify the media type (Plain Paper), and the BJ Cartridge you are using.
Using T-Shirt Transfers 1 Make sure that the printer is switched on and the paper thickness lever is set to the Down position. Raise the paper rest. 2 Load the transfer sheet. ➀ Remove one transfer sheet from the package and hold it with the green lines down and the print side up. Align the right side of the transfer sheet with the right side of the auto sheet feeder and insert it into the auto sheet feeder. ➁ Slide the paper guide to the right until it is snug.
Using T-Shirt Transfers Windows 3 Open the Printer Properties dialogue box and select the most appropriate icon in the Choose Print Mode box under the Main tab. Select T-Shirt Transfer in the Media Type box. Make sure that the BJ Cartridge Type setting matches the BJ Cartridge you are using. Macintosh 3 Select the most appropriate icon that indicates the print mode in the Printer Properties dialogue box. Specify the media type (T-Shirt Transfer), and the BJ Cartridge you are using.
Using the BJ Cartridges BJ Cartridges You Can Use with the Printer Notes on Handling BJ Cartridges Using the BJ Cartridges 62
BJ Cartridges You Can Use with the Printer Three types of BJ Cartridge (Color BJ Cartridge, Photo BJ Cartridge, and Black BJ Cartridge) can be used with this printer. Use whichever cartridge is appropriate for the work you are doing. • Color BJ Cartridge BC-33e This BJ Cartridge includes pigment black ink and inks in the usual three colours (Cyan, Magenta, and Yellow). This is best for printing general colour documents and graphics.
BJ Cartridges You Can Use with the Printer • Color BJ Cartridge BC-34e Photo This BJ Cartridge includes four colors, that is Photo Cyan, Photo Magenta, which are slightly lighter than ordinary Cyan and Magenta, normal Yellow, and dye black. This is best for realistically producing natural images such as photographs. The Color BJ Cartridge BC-34 Photo is composed of the print head and four replaceable ink tanks. When a colour runs out, only that colour’s ink tank needs to be replaced.
BJ Cartridges You Can Use with the Printer • Black BJ Cartridge BC-30e This BJ Cartridge contains pigment black ink which takes longer to dry than general dye ink, but produces extremely sharp, water-resistant text and graphics. This is intended for printing monochrome documents. The Black BJ Cartridge BC-30e is composed of two distinct parts, the print head and one replaceable ink tank, the Ink Tank BCI-3eBK. When this BJ Cartridge runs out of black ink, only the ink tank needs to be replaced.
Notes on Handling BJ Cartridges All BJ Cartridges contain replaceable ink tanks. Ink tanks and BJ Cartridges are consumable items. After an ink tank runs out of ink, or after a print head wears out, it should be replaced. ■ When you purchase extra ink tanks... • Check the name of the ink tank(s) to ensure that you get the correct ink tank(s) for your BJ Cartridges before purchase. In order to print correctly, you must have the correct ink tanks installed for each BJ Cartridge.
Notes on Handling BJ Cartridges ■ Handling the BJ Cartridges... Caution • To avoid personal injury or damage to the print heads, never touch the print heads of a BJ Cartridge. The print heads become very hot during printing and can cause a minor burn. Touching a print head could damage it and make further printing impossible. • To avoid ink spills and stains on your clothing or the surrounding area, do not drop or shake BJ Cartridges or ink tanks.
Notes on Handling BJ Cartridges ■ Storing the unused BJ Cartridges... After you replace the BJ Cartridge with another one, always store the unused BJ Cartridge in a BJ Cartridge container. If the BJ Cartridge is not properly stored in the container, the ink will dry out and the BJ Cartridge can no longer be used. Also, after removing the seal on the ink tank, always insert it into a BJ Cartridge to prevent the ink tank from drying out.
Notes on Handling BJ Cartridges Important • Do not attempt to reattach the protective cap and protective tape after removing them. Observe all local regulations regarding the location and method of disposing of these items. • Do not leave an empty ink tank in a BJ Cartridge. Remove it immediately after ink runs out. • If a used ink tank which is still usable must be removed for some reason, keep the ink tank installed in the BJ Cartridge.
Printing Photographs Tips on Printing Photographic Images Printing Photographic Images About Photo Optimizer Printing Photographs 70
Tips on Printing Photographic Images To produce the best possible print quality for printing photographic images from a digital camera or scanner, or photographic images downloaded from a home page on the Internet, observe the following three points: • Use the Photo BJ Cartridge. • Use special media designed for reproducing photographs. • Use the correct print settings in the printer driver.
Printing Photographic Images 1 Make sure that the printer is switched on. Make sure that the Photo BJ Cartridge is installed in the cartridge holder. 2 Load special print media in the auto sheet feeder of the printer. Excellent prints of photographs can be obtained with plain paper, but for superior colour reproduction, use of one of the following special media is recommended.
Printing Photographic Images Windows 3 Open the Printer Properties dialogue box and select SuperPhoto in the Choose Print Mode box under the Main tab. When SuperPhoto is selected, the BJ Cartridge setting automatically changes to Photo so you can use the four different types of inks provided by the Photo BJ Cartridge. 4 5 Click the OK button to close the Printer Properties dialogue box. Start the print job. Macintosh 3 4 5 Note From the File menu select Print.
About Photo Optimizer The Photo Optimizer adjusts a photographic image created with a digital camera device when it is printed out. Use the Photo Optimizer to compensate for unsatisfactory colour balance and over- or under-exposure before printing. Windows 1 Open the Printer Properties dialogue box and click the Main tab. 2 Click the Advanced button. 3 Select Photo Optimizer in the Quality tab. 4 Check the Whole Page checkbox, if necessary.
About Photo Optimizer Macintosh 1 Select Photo Optimiser on the Quality panel. The Photo Optimiser feature works on the image that is edited using the edit menu such as "Cut" and "Rotate" in a graphics application program.
Using the Scanner Scanner Driver Basics Before Using the Scanner Installing the IS Scan Software About the Scanning Area Launching IS Scan Performing White Level Calibration Scanning an Image Saving an Image Using the Scanner 76
Scanner Driver Basics Installing the Color Image Scanner Cartridge IS-32 in the printer makes it possible to scan and save images such as your favourite photographs and greeting cards. The Color Image Scanner Cartridge IS-32 operates in combination with the special IS Scan Software, the IS Scan scanner driver and IS Scan Plus utility program.
Before Using the Scanner Check the following items before using the scanner. Important The scanner cartridge is composed of precision components. Do not touch the electrical contacts and optical components, such as lenses, to avoid poor scanning results, poor contact and static electricity. ■ Color Image Scanner Cartridge IS-32 Optical components Electrical contacts Install this scanner cartridge to use the printer as a scanner.
Before Using the Scanner ■ White calibration sheet Used for maintaining the correct colour balance of scanned images. Important • Do not leave the white calibration sheet in locations that are exposed to direct sunlight or that are subject to high temperatures or humidity. • Do not bend or fold the white calibration sheet. • When cleaning the white calibration sheet, use a soft cloth dipped in a weak, neutral detergent solution, and then wipe the wet surface off with a dry, soft cloth.
Before Using the Scanner ■ Scanning holder Used for holding the original that you wish to scan or the white calibration sheet. If you wish to scan images larger than the A5, scanning holders for other paper sizes may be optionally available depending on the country of purchase. Important • To prevent paper jams, always insert the image you wish to scan into the scanning holder before scanning. • Do not spread the overlay of the scanning holder excessively when the image is inserted.
Before Using the Scanner ■ BJ Cartridge container Used for storing the Color Image Scanner Cartridge IS-32 or another BJ Cartridge when not in use. The BJ Cartridge container comes with the printer. If you need additional containers, the BJ Cartridge container may be optionally available depending on the country of purchase.
Installing the IS Scan Software Before using the printer as a scanner, you must install the IS Scan Software. • Before installing the IS Scan Software, quit any application programs that are running. • If another IS Scan Software is installed in the system, uninstall the old version of the IS Scan Software and then install the new version. Note Windows 1 Load the Setup Software & Reference Guide CD-ROM into the CD-ROM drive, and make sure that the printer is switched on.
Installing the IS Scan Software 4 Make sure that the IS Scan Software button is red. Click IS Scan Software (if the button is not red), click the Start button. Check that this button is lit red. If you want to know more about handling the scanner, click the Readme button. Note 5 Select the desired item, then click the Next button. • Install TWAIN driver only Select this item if you are using a TWAIN-compatible application program for processing image data.
Installing the IS Scan Software For the rest of the installation procedure, follow the instructions on the screen. Macintosh 1 Load the Setup Software & Reference Guide CD-ROM into the CD-ROM drive. 2 Double-click the CD-ROM icon. 3 Double-click the IS Scan folder. 4 Double-click the folder of your language.
Installing the IS Scan Software 5 Double-click Installer. 6 Click Agree in the Software Licence Agreement screen. 7 Click Install, and then follow the instructions on the screen.
About the Scanning Area The size of the scanning area may vary depending on the scanning and display resolution. Paper size A6 (105 x 148mm) 98 x 138mm A5 (148 x 210mm) 141 x 200mm A4 (210 x 297mm) 203 x 287mm B5 (182 x 257mm) 175 x 247mm Letter (215.9 x 279.4mm) 208x 269mm • Always position the original on the scanning holder 3.4mm from the left margin and 6.0mm from the top margin.
Launching IS Scan If you have a TWAIN-compatible graphics application program, you can use the scanner function in combination with IS Scan. Otherwise, you can use IS Scan Plus for Windows and IS Scan directly as a stand-alone application program for Macintosh. ■ Using IS Scan Plus for Windows 1 Select Programs from the Start menu. 2 Point to IS Scan Plus, then select IS Scan Plus. 3 Select Capture Image from the Main menu screen.
Launching IS Scan ■ Using IS Scan from within a TWAIN-compatible graphics application program • Some TWAIN-compatible graphics application programs do not display the Main dialogue box of IS Scan but display a diffrenent screen. If you are using this type of application program, read the documentation of the application program carefully and perform prescanning or normal scanning. • After launching IS Scan from within a TWAIN-compatible application program, do not close the application program.
Launching IS Scan Windows Select Canon IS Scan2, then click the OK or Select button to enable the settings. Macintosh Select Canon IS Scan DS, then click the OK or Select button to enable the settings.
Performing White Level Calibration The white calibration sheet provided with the scanner cartridge is used for maintaining the correct colour balance of scanned images. White level calibration is required when the scanner cartridge is used for the first time. Place the white calibration sheet in the scanning holder, and load it in the auto sheet feeder of the printer.
Performing White Level Calibration 2 Perform white level calibration. • When using IS Scan Plus Windows Select Capture Image from the Main menu screen. Click the Custom button in the Scanning Mode box, and then select White Level from in the Custom dialogue box. • When using IS Scan directly as a stand-alone application program Macintosh Select Settings from the Main menu screen, then select White Level in the dialogue box.
Performing White Level Calibration 3 Note When a message appears and prompts you to load the white calibration sheet, click the OK button. The sheet is scanned and ejected from the paper output tray. When the system needs to update the white level calibration data, a message appears and prompts you to load the white calibration sheet. Click the OK button and perform white level calibration.
Scanning an Image This section describes the basic operation procedures to install the Scanner Cartridge and to scan the image. Warning 1 • Scanning and printing certain documents, such as bank notes (bank bills) and government bonds, may be considered "criminal" offences with considerable penalties. • You may be required by law to obtain authorization from the person who has the copyright or other legal right to the documents being scanned.
Scanning an Image Make sure that the paper thickness lever is set to the Up position. If you scan the image with the paper thickness lever set in the Down position, scanning results may be unsatisfactory. Note 2 Launch the IS Scan Software. Launching IS Scan 3 Perform white level calibration.
Scanning an Image 4 Load the image you wish to scan in the auto sheet feeder of the printer. ➀ Place the image in the scanning holder. ➁ Insert the scanning holder in the auto sheet feeder of the printer. Important • The maximum thickness of the original must be within 0.45mm, including the scanning holder. (The scanning holder is 0.2mm thick so the image you wish to scan must be up to 0.25mm thick.
Scanning an Image 5 Windows Macintosh Perform prescanning. (1) Select the most appropriate mode in the Scanning Mode box. Then select the most appropriate size in Paper Size. Click the Prescan button. (1) Select the most appropriate mode in Scanning Mode. Select the appropriate size in Paper Size. Check the Prescan checkbox and click the OK button.
Scanning an Image (2) After the scanning holder with the original is ejected from the paper output tray, the prescanned image is displayed. Make sure that the image is properly placed in the scanning area. 6 To scan only a portion of the entire image, drag the mouse to specify the portion. Follow the procedure below. (1) Point to a corner of the rectangle for the area on the image you want to select. (2) Drag the mouse to the opposite corner of the rectangle. (3) Release the mouse button.
Scanning an Image Windows Macintosh Note Right-click the image. The rectangle disappears and you can specify the portion of the image again. While pressing the Control key, click on the image. The rectangle disappears and you can specify the portion of the image again. 7 Load the original in the auto sheet feeder again. Make sure the original does not move in the scanning holder. 8 Click Scan in the dialogue box.
Saving an Image After scanning is completed, save the image for using it in your graphics application program. ■ When using IS Scan Plus Windows 1 2 Click the Save button. 3 Click the Save button in the Save As dialogue box. When the Save As dialogue box is displayed, enter a file name, drive or folder name and file format type. ■ When using IS Scan directly as a stand-alone application program Macintosh 1 2 Click the Save button. 3 Click the Save button in the dialogue box.
Saving an Image ■ Using IS Scan from within a TWAIN-compatible graphics application program 1 Click the Transfer button. The scanned image is displayed in the TWAINcompatible graphics application program. 2 Select the command for saving, and save the image. For details, refer to the documentation of your application program.
Routine Maintenance Prolonging the Service Life of the Printer BJ Cartridge Maintenance When to Replace a BJ Cartridge Printing a Nozzle Check Pattern Cleaning the Print Head Replacing Ink Tanks Replacing the BJ Cartridge Aligning the Print Head Cleaning the Printer Cleaning the Paper Feed Rollers Transporting the Printer Routine Maintenance 101
Prolonging the Service Life of the Printer To ensure a long service life for your printer, clean it frequently and replace consumable items such as the BJ Cartridges when required. Before you move the printer to a new location, pack it in its original box and packing material to prevent damage during shipping.
BJ Cartridge Maintenance Over time ink tanks run out and require replacement and eventually the BJ Cartridges also require replacement after the print heads wear out. The following topics regarding BJ Cartridge maintenance describe how to check the status of the BJ Cartridges and correct problems.
When to Replace a BJ Cartridge If the printout appears streaked or blurred, open the front cover of the printer and visually check the level of the ink in all the ink tanks. If remaining ink is low or has run out, replace it. Replacing Ink Tanks Note If an ink tank runs out of ink, the POWER lamp may flash orange four times and the BJ Status Monitor for Windows starts up to display a message to warn you that an ink tank has run out of ink.
When to Replace a BJ Cartridge Print a nozzle check pattern. Nozzle check pattern poor quality? Execute normal print head cleaning. Nozzle check pattern poor quality? Execute deep print head cleaning. Nozzle check pattern poor quality? Replace the BJ Cartridge. Execute print head alignment.
Printing a Nozzle Check Pattern The nozzle check pattern confirms whether the inks are being correctly ejected from the print head nozzles and whether the print head on the BJ Cartridge is correctly aligned. Print the nozzle check pattern when your printouts are streaked or the colour tones are not correct, or after print head cleaning was performed. Windows 1 2 3 Open the Printer Properties dialogue box. Click the Maintenance tab. Click the nozzle check pattern icon.
Printing a Nozzle Check Pattern 5 When a confirmation message appears, make sure that paper is loaded in the printer and the printer is switched on. 6 Click the OK button. 7 Look at the check patterns and perform the correction procedure. Separate patterns are printed to display the status of the BJ Cartridge.
Printing a Nozzle Check Pattern If patterns (1) are broken or missing, print head cleaning is required. Cleaning the Print Head If patterns (2) are not overlapped perfectly, print head alignment is required. Aligning the Print Head Note Each pattern indicates the status of the nozzles of the BJ Cartridges installed in the printer.
Cleaning the Print Head Cleaning the print head clears the nozzles. There are two ways to clean the print head: normal print head cleaning and deep print head cleaning. Always execute normal print head cleaning first. If this does not correct the problem then execute deep print head cleaning. Important Cleaning the print head consumes ink so clean the print heads only when necessary. ■ Normal print head cleaning Windows 1 Open the Printer Properties dialogue box. 2 Click the Maintenance tab.
Cleaning the Print Head Macintosh 1 Select Page Setup from the File menu. 2 Click the Utilities button. 3 Select the Print head cleaning icon. Note You can also start print head cleaning with the RESUME button on the printer. Press and hold down the RESUME button until the POWER lamp flashes once, and release it. This cleans the print heads of all colours at one time. 4 When the confirmation message appears, make sure that the printer is switched on then click the OK button.
Cleaning the Print Head ■ Deep print head cleaning Always execute normal print head cleaning first. Only when the normal print head cleaning does not correct the problem, perform deep print head cleaning. Note Windows 1 Open the Printer Properties dialogue box. 2 Click the Maintenance tab. 3 Click the print head deep cleaning icon in the Print Head Cleaning box. Macintosh 1 Select Page Setup from the File menu. 2 Click the Utilities button. 3 Select the Print head deep cleaning icon.
Cleaning the Print Head 4 When the confirmation message appears, make sure that the printer is switched on then click the OK button. Print head cleaning begins. (It takes about a few minutes until print head cleaning is completed and the POWER lamp stops flashing.) 5 Print a nozzle check pattern to confirm the success of print head deep cleaning. Printing a Nozzle Check Pattern Note If the deep cleaning had no effect, perform normal print head cleaning and deep print head cleaning again.
Replacing Ink Tanks The following pages describe how to replace empty ink tanks. Note When you purchase extra ink tanks, make sure that you get the correct ink tanks for each BJ Cartridge.
Replacing Ink Tanks 1 Note Make sure that the printer is switched on and open the front cover. The cartridge holder moves to the centre. • If you need to replace two ink tanks or more, do not remove the ink tanks together. Remove and replace each ink tank one by one to ensure that each new ink tank is inserted in the correct slot. If you insert an ink tank in the wrong slot, colours will not print correctly.
Replacing Ink Tanks 2 To remove the empty ink tank, press in on the tab on the ink tank to release and pull it out of the slot. Do not remove the BJ Cartridge! Leave the BJ Cartridge installed in the printer and remove only the ink tank(s). Fix tab Note Discard empty ink tanks according to the local laws and regulations regarding disposal of consumables. Important To avoid staining your hands, clothing, or areas of the work site, do not shake or drop ink tanks.
Replacing Ink Tanks 3 Important Remove the new ink tank from its package. Pull the orange tape up and against the perforations to open the packing film. • Remove the film carefully so you do not remove the label from the ink tank. The label is needed to match the ink tank with the correct slot of the BJ Cartridge. • Remove the film by pulling on the orange tape. Do not attempt to remove the film before you remove the orange tape.
Replacing Ink Tanks 4 Grip the bottom of the ink tank and twist off the orange protective cap in the direction of the arrow. Protective cap To prevent spilling ink, never press this side of the ink tank. Note Never attempt to reattach a protective cap to an ink tank. Discard the protective cap according to the local laws and regulations regarding disposal of consumables.
Replacing Ink Tanks 5 Hold the new ink tank at a slight angle, align it with the correct slot, then press down gently on top of the ink tank until it locks in place. Make sure that you insert the ink tank in the correct slot of the cartridge holder.
Replacing Ink Tanks 6 Press down until the ink tank locks in place with a click. 7 Close the front cover. The cartridge holder returns to the home position.
Replacing the BJ Cartridge If the print quality remains poor even after replacing the ink tanks and cleaning the print heads, the print heads are worn out and you must replace the BJ Cartridge. Note Canon recommends that you use the following BJ Cartridges with this printer. Black BJ Cartridge BC-30e Color BJ Cartridge BC-33e Color BJ Cartridge BC-34e Photo 1 Make sure that the printer is switched on and open the front cover. The cartridge holder moves to the centre.
Replacing the BJ Cartridge 2 Raise the cartridge lock lever to unlock the BJ Cartridge. Make sure that you raise the lever all the way up. Cartridge lock lever Important To avoid staining your hands, clothing, or areas in the work site, handle the BJ Cartridge carefully. Avoid dropping or shaking the BJ Cartridge.
Replacing the BJ Cartridge 3 Note Remove the entire BJ Cartridge with the ink tanks in place. • If you are removing a partially used BJ Cartridge, store it in the BJ Cartridge container. • Always hold the BJ Cartridge by the circles embossed on the left and right sides of the BJ Cartridge. Do not touch the metal contacts or the print head on the BJ Cartridge.
Replacing the BJ Cartridge 4 Remove a new BJ Cartridge from its package. Remove the orange protective cap ➀ then slowly remove the orange protective tape ➁. Protective cap ➀ Protective tape ➁ Important • Never attempt to reattach the tape or cap to the BJ Cartridge. Discard the protective cap and tape according to the local laws and regulations regarding disposal of consumables. • To avoid poor print quality, never touch the print heads of the BJ Car tridge.
Replacing the BJ Cartridge 5 Note Insert the BJ Cartridge into the cartridge holder, then lower the cartridge lock lever until it locks in place. When you install the Black BJ Cartridge, insert it into the right side of the cartridge holder.
Replacing the BJ Cartridge 6 Press in the tab of the plastic insert and remove them.
Replacing the BJ Cartridge 7 Insert the ink tank(s) in the new BJ Cartridge. You can use new ink tanks or the ink tanks in the worn BJ Cartridge, and install them in the new BJ Cartridge. Replacing Ink Tanks Install an ink tank immediately after removing it from the worn BJ Cartridge or its package. If an ink tank remains exposed for a long period, it may run out of ink quickly after it is installed. Note 8 Close the front cover. The cartridge holder returns to the home position.
Aligning the Print Head Each time you replace a BJ Cartridge or switch BJ Cartridges for a special print job, you must align the print heads to ensure optimum printing. Windows 1 2 3 Open the Printer Properties dialogue box. Click the Maintenance tab. Click the print head alignment icon. Macintosh 1 2 3 Select Page Setup from the File menu. Click the Utilities button, then select Test Print by clicking the up- or downarrow. Select the Print head alignment icon.
Aligning the Print Head 4 When a confirmation message appears, make sure that the printer is switched on and at least two sheets of A4 or Letter size plain paper are loaded, and then click the OK button. The printer starts to print the standard head alignment pattern. During print head alignment, do not open the front cover. 5 When this pattern is printed, click the Yes button. 6 Check all the patterns in lines of (B1) and (B2).
Aligning the Print Head 7 When you finish entering numbers... Windows Click the OK button to save the settings. Macintosh Save the settings. 8 Make sure that the printer is switched on and A4 or Letter size plain paper is loaded, and then click the OK button. The printer starts to print the highresolution head alignment pattern. 9 Check all the patterns in lines of (B1) and (B2). For each line enter the appropriate number where you see the lines perfectly aligned.
Aligning the Print Head 10 When you finish entering numbers... Windows Click the OK button to save the settings. Macintosh Save the settings. 11 Note Click the OK button. This completes the print head alignment procedure. When you wish to switch the printer off after head alignment, always press the POWER button to switch the printer off. If you do not switch the printer off correctly with the POWER button, the print head alignment settings cannot be saved.
Cleaning the Printer After long use, paper dust and room dust may accumulate around the paper output tray and other parts of the printer. Clean the printer periodically. Warning To avoid personal injury from burns or electrical shock or damage to the printer during cleaning, never use a flammable solvent such as thinner, benzene or alcohol. 1 Important 2 Press the POWER button to switch the printer off. Check the POWER lamp and make sure that it is not on or flashing.
Cleaning the Printer 3 Use a soft, dry cloth to wipe the area around the paper output part and other parts of the printer.
Cleaning the Paper Feed Rollers With frequent use of high resolution paper and other coated paper, paper dust from the coated surfaces of such media accumulates around the paper feed rollers and may cause misfeeds and paper jams. If this occurs, use the special cleaning plate to clean the paper feed rollers inside the printer. Note When you clean the paper feed rollers, Canon recommends that you use the cleaning sheet provided with each pack of High Resolution Paper HR101. 1 Raise the paper rest.
Cleaning the Paper Feed Rollers 3 Set the paper guide to the A4 position. 4 Slide the cleaning sheet into the sheet feeder until it stops.
Cleaning the Paper Feed Rollers 5 Make sure that the POWER lamp is lit green. Press and hold down the RESUME button until the POWER lamp flashes three times, then release it. The paper feed rollers of the printer start rotating and then stops. Wait for approximately 15 to 30 seconds. 6 Important The cleaning sheet feeds into the sheet feeder, and paper dust will cling to the cleaning sheet as it rotates. The Cleaning Sheet CK-101 cannot be used again.
Transporting the Printer Use the original box and packing material to repack the printer for shipping or moving to another location. When you do not use the original box, make sure that the printer is packaged properly so that it does not get damaged during the transportation. 1 Press the POWER button 2 Lower the paper rest. 3 Remove the paper output tray. 4 Make sure that the POWER lamp is off then unplug the power cord from the power outlet. Important to switch the printer off.
Transporting the Printer 5 Disconnect the printer cable from the computer and printer, and remove the power cord.
Transporting the Printer 6 Reattach the tape and packing material to the printer and insert the printer into its plastic bag.
Transporting the Printer 7 Note Fit the packing material on either end of the printer and pack the printer into the original box. If you are shipping the printer through a shipping agent, mark the box with "FRAGILE" or "HANDLE WITH CARE".
Troubleshooting If you experience a problem during operation of the printer, refer to the following topics.
Printout is Unsatisfactory Colours not clear Printed and on-screen colour do not match Meaningless characters, symbols printed Text cut off at bottom right corner, right edge or bottom edge Single file page prints over two or more pages Colours streaked or wrong Straight lines are broken Printed pages curled Backs of pages stained with ink Ink blurred Printed surface scratched White streaks visible Colours streaked or uneven Last part of print job not printing Characters and figures notched / gradation stre
Colours not clear The colours in printed photographs and illustrations are not as clear as you expected.
Colours not clear Check 1 BJ Cartridge and media correct for the print job? For printing photographs, illustrations, use of High Resolution Paper, Glossy Photo Paper or High Gloss Photo Film is recommended. These media provide better colour reproduction and brighter colours than plain paper. For best results, use the Color BJ Cartridge BC-34e Photo. For printing colour graphs, charts with text, use the Color BJ Cartridge BC33e to print reports and research papers.
Colours not clear Check 2 Printer driver settings correct for media and print job? Open the Printer Properties dialogue box and select the print mode best suited for the print job in the Choose Print Mode box under the Main tab. Make sure that the BJ Cartridge and Media Type settings match the BJ Cartridge and media currently set in the printer. Printing on Paper and Other Media Using the BJ Cartridges Printing Photographs Note Windows You may also want to click the Advanced button in the Main tab.
Printed and on-screen colour do not match The colour you see on the screen do not match the colours you see in the printed copy of the same image. For example, objects that appear blue on the screen are printed purple and objects that appear pale green on the screen are printed dark green. A colour display and printer do not reproduce colour in the same way.
Printed and on-screen colour do not match Check 1 Is the ink of BJ Cartridge on good condition? If there are wide differences between the screen colours and printed colours, one of the ink tanks may have run out of ink or some of the print head nozzles may be clogged. Print a nozzle check pattern and check the results.
Meaningless characters, symbols printed The document is displayed correctly on the screen but meaningless text and symbols are printed.
Meaningless characters, symbols printed Check 1 Are you using the correct printer driver? Windows Meaningless characters and symbols may print if you have selected the wrong printer driver for the print job. Start the print procedure again and make sure that "Canon S400" is displayed in the Name entry box of the Print dialogue box. If another driver is selected, click the down-arrow and select "Canon S400" from the pull-down list.
Text cut off at bottom right corner, right edge or bottom edge The text is printing in the bottom right corner of the page or printing beyond the right or bottom margins and cut off from view. Check Is Scaled Printing set for enlargement in the printer driver? If Scaled Printing is set for enlargement in the printer driver, the document is enlarged and printed in the bottom right corner, or cut off at the bottom or right edge of the paper.
Single file page prints over two or more pages Check Does the Page Size setting in the application program and printer driver match? Windows Set the same Page Size setting for the application program and the printer driver. Open the Printer Properties dialogue box, click the Page Layout tab, and select the Page Size that matches the Page Size setting in the application program.
Colours streaked or wrong The text appears scratched, streaked, or the wrong colours are printed.
Colours streaked or wrong Check 1 Is the ink of BJ Cartridge on good condition? If text or images are streaked, scratched, faint, or if the wrong colours are printing, one of the ink tanks may have run out of ink, the print nozzles may be clogged, or the print heads may be worn out. Print a nozzle check pattern and check the printed patterns.
Straight lines are broken Check 1 Has the print head been aligned? Check 2 Is Print Quality set to Fast in the printer driver? Check 3 Is the paper thickness lever set correctly? Troubleshooting - Printout is Unsatisfactory 153
Straight lines are broken Check 1 Has the print head been aligned? Each time you install a print head, you must align the print head. If you do not align the print head, straight lines may appear broken or uneven. Aligning the Print Head Check 2 Is Print Quality set to Fast in the printer driver? Changing Print Quality to Fine in the printer driver may improve the quality of printed straight lines. Windows 1 2 3 Open the Printer Properties dialogue box. Click the Advanced button in the Main tab.
Straight lines are broken Check 3 Is the paper thickness lever set correctly? If straight lines are printed uneven or broken after changing the setting of the paper thickness lever on the front of the printer, re-align the print head.
Printed pages curled As printed pages are ejected from the printer, they are curled or wavy.
Printed pages curled Check 1 Are you printing on thin paper? The large amount of ink used to print colour photographs and illustrations can cause printed pages to curl or warp. For such print jobs you should use special media such as High Resolution Paper or Glossy Photo Paper. Note When you use High Resolution Paper, Glossy Photo Paper or other special media, always load the sheets with the print side (whiter side) facing up.
Printed pages curled Check 2 Is the printer driver set for high density printing? Move the Intensity setting (print density) in the Colour tab to a lower setting and execute the print job again. A lower intensity setting uses less ink thus preventing curling of the printed page. To lower the intensity, follow the procedure below. Windows 1 2 3 Open the Printer Properties dialogue box and click the Advanced button in the Main tab. Click the Colour tab.
Backs of pages stained with ink The backs of pages are stained after they are printed and ejected from the printer. Check Is greyscale printing being performed? If you are using greyscale printing, the backs of the pages may be stained with ink. You may be able to eliminate this problem by reducing the black density. Windows 1 Open the Printer Properties dialogue box and click the Advanced button in the Main tab. 2 3 Click the Colour tab. Use the Black slide bar to change the print density setting.
Ink blurred The ink is blurred, images are not sharp, and the ink has spread and run together.
Ink blurred Check 1 Are you using plain paper? If you are using plain paper, use another type of print media. To minimise ink spread, use High Resolution Paper, Glossy Photo Paper or High Gloss Photo Film. Check 2 Is the print head dirty? Clogged print head nozzles can cause ink spread and blurring, so clean the print head.
Ink blurred Windows 1 2 3 Open the Printer Properties dialogue box and click the Advanced button in the Main tab. Click the Colour tab. Use the Intensity slide bar to change the intensity setting. Macintosh 1 2 When using Manual for printing, click the Details button in the Print dialogue box. In the Colour panel, use the Intensity slide bar to change the print density setting.
Printed surface scratched The print side of the paper is scratched and stained.
Printed surface scratched Check 1 Are you printing on thick paper? If you print on paper thicker than the allowed maximum weight of 105g/m2, the print head may scratch the printed surface of the page. If you experience difficulty when printing on thick paper, clean the print head. Cleaning the Print Head Check 2 Is the paper thickness lever set correctly? When you use thick paper such as envelopes, T-shirt transfers and banner paper for printing, set the paper thickness lever to the Down position.
Printed surface scratched Check 4 Are you executing a high-density print on plain paper? If you execute a high-density print job on plain paper, the paper may absorb too much ink and curl, the print head may scratch the surface of the curled page. Lower the Intensity setting. 1 2 3 Check 5 Open the Printer Properties dialogue box, and click the Advanced button in the Main tab. Click the Colour tab. Use the Intensity slide bar to change the print density setting.
White streaks visible Check Print a nozzle check pattern. • If colours are broken or missing, clean the print head. • If lines are not aligned properly, align the print head. • If any portion of the nozzle check pattern is streaked, the print head could be clogged, may not be aligned properly, or the BJ Cartridge may be worn out. Note If the nozzle check pattern prints normally, there may be a problem in the application program.
Colours streaked or uneven Patterns of uneven or streaked colouring appear on the printout.
Colours streaked or uneven Check 1 Is Print Quality on the Quality tab set to Fast? Set Print Quality to Fine and print again. This reduces uneven coloration you may see in a document where a large amount of ink is used. Windows 1 2 3 Open the Printer Properties dialogue box. Click the Advanced button in the Main tab. In the Quality tab, drag the slide bar to the right toward Fine and click the OK button.
Colours streaked or uneven Check 2 Is Halftoning set for optimum performance? Check the Halftoning setting in the Quality tab of the printer driver. The Diffusion setting smoothes uneven or streaked colours. Windows 1 2 3 4 Open the Printer Properties dialogue box. Click the Advanced button in the Main tab. In the Halftoning box under the Quality tab, disable Auto if it is checked on. Click Diffusion on and click the OK button.
Last part of print job not printing The last part of each page in the document is not printed.
Last part of print job not printing Check 1 Are you using the paper size specified in the Page Size setting? If the size of the paper loaded in the printer does not match the Page Size setting in the printer driver, part of each page may not print. Check the Page Size or Paper Size setting. If it does not match the size of the paper you are using, select the correct size from the pull-down list.
Last part of print job not printing Check 3 Is a WPS printer driver installed? Windows You may not be able to print correctly with a WPS (Windows Printing System) printer driver installed in your system. Confirm whether or not a WPS driver is installed in your system. Change the WPS driver port setting to FILE or delete the WPS driver. 1 2 3 Open the WPS Driver Properties window. In the Details tab, select FILE in the Print to Port setting.
Characters and figures notched / gradation streaked or unnatural Macintosh Characters and figures print with unnatural notches, or gradation appears streaked. Check Are you using the application program that only supports PostScript? The S400 is a QuickDraw printer and is not a PostScript printer. Therefore, if you use the application program that only supports PostScript, lines of characters and figures may print with unnatural notches. Always use the application program that supports QuickDraw.
Printer Does Not Start or Stops in Mid-job Printer does not switch on Print job does not start Printing halts Printing starts but nothing printing Cartridge holder does not move to centre Troubleshooting - Printer Does Not Start or Stops in Mid-job 174
Printer does not switch on The printer does not switch on after the POWER button is pressed.
Printer does not switch on Check 1 Have you pressed the POWER button firmly? Press the POWER button fully down, then release it. If you do not press the button hard enough, the printer may not turn on. Check 2 Is the power cord plugged in correctly? Make sure that the power cord is plugged into a power outlet.
Print job does not start Printer does not operate after print job executed from the computer.
Print job does not start Check 1 Is the printer switched on? Check the POWER lamp to see if it is lit green. If the POWER lamp is flashing green, the printer is still warming up. After the POWER lamp is lit, the printer is ready to use. Check 2 Are you printing a very large file? A very large file may require more time to process before printing begins. Photographs and illustrations can increase the size of a file. For a very large file, wait a few minutes for the print job to begin.
Print job does not start Check 4 Are you using the correct printer driver? A print job may not start if you have selected the wrong printer driver for the print job. Windows Note Macintosh Make sure "Canon S400" is displayed in the Name entry box of the Print dialogue box. If another driver is selected, click the down-arrow and select "Canon S400" from the pull-down list. If S400 does not appear in the list, you must install the printer driver.
Print job does not start Check 5 Is the correct printer port selected? Windows If the printer and computer are connected directly with a printer cable, specify LPT1 or USBPRN01 as the printer port. Follow the procedure below. 1 2 Open the Printer Properties dialogue box directly from the Start menu. Click the Details tab and select LPT1 or USBPRN01 in the Print to the port box.
Printing halts The printer stops printing before the print job is completed.
Printing halts Check 1 Is the print job a finely detailed photograph or illustration? The printer requires more time to process a finely detailed illustration or photograph. Check the POWER lamp. If the POWER lamp is flashing green, the computer is sending print data to the printer and the job is executing normally. If the print job requires using a large amount of black ink on plain paper, the print job may require more time.
Printing starts but nothing printing The printer operates but nothing is printed on the page.
Printing starts but nothing printing Check 1 Is the ink of BJ Cartridge in good condition? The print head nozzles may be clogged, one or more of the ink tanks may be low, or the BJ Cartridge may be worn. Visually check the level of the ink in the ink tanks. If the tanks are empty, replace them. Next, print a nozzle check pattern to check the status of the print head and clean the print head.
Printing starts but nothing printing Check 2 Did you remove the orange protective tape from the print head? If the orange protective tape is not removed from the BJ Cartridge, ink cannot be ejected from the BJ Cartridge. Remove the BJ Cartridge and check the print head. If the tape has not been removed, remove it. Align the print heads before you resume printing.
Cartridge holder does not move to centre You want to switch the BJ Cartridge, replace an ink tank, or replace the BJ Cartridge, but the cartridge holder does not move to the centre when you open the front cover.
Cartridge holder does not move to centre Check 1 Is the printer switched on? Check the POWER lamp and make sure that it is green. If the POWER lamp is off, switch on the printer. If you have just turned on the printer and the POWER lamp is flashing green, the printer is warming up. Wait until the POWER lamp stops flashing.
Paper Jams or Does Not Feed Paper does not feed from auto sheet feeder Paper skewing during feeding Multiple sheets feed together Paper jam Troubleshooting - Paper Jams or Does Not Feed 188
Paper does not feed from auto sheet feeder After the print job is started, the paper loaded in the auto sheet feeder does not feed.
Paper does not feed from auto sheet feeder Check 1 Is the paper too thick? Thick paper does not feed. You cannot attempt to print on paper or other media thicker than 105g/m2. Check 2 Is the sheet feeder overloaded? The number of sheets you can load in the auto sheet feeder depends on the media you are using. The media does not feed correctly if you exceed the prescribed number of sheets.
Paper does not feed from auto sheet feeder Check 4 Is the paper folded or curled? To avoid misfeeds and paper jams, never load paper in the auto sheet feeder that is folded, curled or wrinkled.
Paper skewing during feeding The paper or other media does not feed straight into the paper feed slot.
Paper skewing during feeding Check 1 Is the auto sheet feeder overloaded? The number of sheets you can load in the auto sheet feeder depends on the media you are using. The media does not feed correctly if you exceed the prescribed number of sheets. Number of sheets that can be loaded Check 2 Is the paper folded or curled? To avoid misfeeds and paper jams, never load paper in the auto sheet feeder that is folded, curled or wrinkled.
Multiple sheets feed together During a multiple feed, more than one sheet feed from the stack at the same time.
Multiple sheets feed together Check 1 Did you fan the stack before loading? Before loading a stack of media in the auto sheet feeder, always fan the pages to remove static cling and align the edges. Fanning the stack separates the sheets so they can feed smoothly from the auto sheet feeder. Check 2 Is the auto sheet feeder overloaded? The number of sheets you can load in the auto sheet feeder depends on the media you are using.
Paper jam If paper jams in the printer, remove it. 1 2 Slowly pull the paper out of the printer from the auto sheet feeder or the paper output slot, whichever is easier. If the paper tears or shreds, open the front cover and remove all the fragments of paper. Close the front cover, load the paper and then press the RESUME button.
Paper jam Note • If the paper cannot be removed, press the POWER button twice to eject the paper automatically and start the print job again. • Paper within the range of 64 to 105g/m2 can be loaded in the auto sheet feeder. Media Sizes You Can Use with the Printer • To avoid misfeeds and paper jams, do not load wrinkled, folded, or curled paper in the auto sheet feeder.
The POWER Lamp Flashes Orange When an error occurs, the POWER lamp flashes orange. The number of flashes indicates the cause of the problem.
■ Two flashes: Out of paper or paper feed error If no paper is loaded in the auto sheet feeder, or if the paper is not loaded correctly, set the paper correctly and press the RESUME button. If paper has jammed in the printer, remove the jam and press the RESUME button. Paper Jams or Does Not Feed Note If paper cannot be inserted completely into the auto sheet feeder, push the paper guide and insert paper.
■ Four flashes: BJ Cartridge out of ink An ink tank in the BJ Cartridge has run out of ink. Replace the depleted ink tank and press the RESUME button. Replacing Ink Tanks ■ Five flashes: Cartridge not installed correctly The correct cartridge is not installed. When printing is to be performed, install the BJ Cartridge for the S400. When scanning is to be performed, install the scanner cartridge.
■ Seven flashes: BJ Cartridge defective There is a problem with one of the BJ Cartridges mounted in the printer. Remove each BJ Cartridge and check that the contacts on the BJ Cartridge and cartridge holder are clean. Also check that the orange protective tape has been removed from the print head then install the BJ Cartridge again. If the error occurs again after you resume operation, replace the BJ Cartridge.
■ The POWER lamp flashes orange and green alternately: Service error A service error means the printer requires the attention of a qualified technician. Contact a Canon service facility. Count the number of flashes. (You may be asked for this information.
An Error Message Appears Error writing to LPT1 or USBPRN Windows Application error, General protection fault Windows Other error messages Troubleshooting - An Error Message Appears 203
Error writing to LPT1 or USBPRN Windows You cannot print when this message appears.
Error writing to LPT1 or USBPRN Check 1 Is the printer switched on? Check the POWER lamp to see if it is lit green. If the POWER lamp is flashing green, the printer is warming up. After the POWER lamp is lit, the printer is ready to use. Check 2 Are the printer and computer connected properly? Check the connections of the printer cable at the computer and the printer. Check 3 Is print spooling operating correctly? Cancel spooling and send the print job directly to the printer.
Error writing to LPT1 or USBPRN Check 4 Is the printer port operating correctly? Check the status of the printer port. • When you are using the parallel interface: 1 2 3 4 5 Right-click the My Computer icon and select Properties from the pop-up menu. Click the Device Manager tab. Select Ports (COM & LPT), then double-click Canon BJ LPT Printer Port (LPT1). In the General tab, make sure Original Configuration (Current) is enabled. An error occurs if this item is disabled.
Error writing to LPT1 or USBPRN Check 5 Is the printer driver installed correctly? There may be a problem with the printer driver. Uninstall the printer driver and install it again. Refer to the "Additional Notes on Handling the USB Interface" manual provided with the printer. Check 6 Is the printer port setting identical to the interface you are using? If the printer port setting is not identical to the interface connected to the printer, an error message appears.
Error writing to LPT1 or USBPRN Check 7 Is a WPS driver installed? You may not be able to print correctly if a WPS (Windows Printing System) driver is installed in your computer. 1 2 3 Click Start, point to Settings, and click Printers. If a WPS driver is installed, right-click the icon and then select Properties from the pop-up menu. Click the Details tab and check the "Print to the following port" setting.
Application error, General protection fault Windows Check 1 Are you using a Windows 3.
Application error, General protection fault Check 1 Are you using a Windows 3.1 application program? Attempting to print from a Windows 3.1 application program installed on the Windows 98 or Windows 95 platform may cause an error. Use a Windows 98 or Windows 95 compatible application program. Check 2 Are several application programs running in the background? If you are running several application programs at the same time, there may not be enough memory available for the print job.
Application error, General protection fault Check 4 Is there sufficient free space on the hard disk? An error may occur if there is not enough free space available on the hard disk. Check the amount of free space on the hard disk. If there is little free space available on the disk, delete any unneeded files.
Application error, General protection fault Check 6 Is the printer driver installed correctly? There may be a problem with the printer driver. Uninstall the printer driver and install it again. Refer to the Quick Start Guide provided with the printer.
Other error messages Check 1 An error displayed in the BJ Status Monitor? Check 2 An error displayed in any screens other than the BJ Status Monitor? Windows Windows Check 3 Error number (xxxx:) displayed? Macintosh Troubleshooting - An Error Message Appears 213
Other error messages Check 1 An error displayed in the BJ Status Monitor? Windows When an error occurs, the BJ Status Monitor screen opens. The Print Status tab displays a short description of the error and other information about the print job. Click the Guide tab to display instructions on how to solve the problem. For problems that require more than one step in correcting the problem, click the Next button to see the next screen, or click the Back button to see the previous screen.
Other error messages Check 2 An error displayed in any screens other than the BJ Status Monitor? Windows One of the following messages may be displayed. Delete any unneeded file to make more disk space available. Quit any other application programs you are running in the background. Cannot read printer driver. ... Uninstall the printer driver and reinstall it. Refer to Driver and Utility Guide for Windows Users. Background printing failed. Restart Windows and try again.
Other error messages Check 3 Error number (xxxx:) displayed? Macintosh Error number (*202) Sufficient memory not available for the application program. Make sure the required amount of memory is allocated to the application program. If there is not enough memory installed, install more memory. Refer to the user’s manual for your computer for information on installing additional memory. Error number (*203) Installed printer driver not operating correctly.
Other error messages Error number (*300) Check the following. • Printer is switched on? • Printer cable is connected securely? Make sure that the printer cable is securely fastened to the computer and the printer. If the problem cannot be solved, check the settings in Chooser. 1 2 3 Select Chooser from the Apple menu. Click the S400 icon. Make sure that S400 is specified in the “Connect to box”. If the problem still cannot be solved, remove unneeded documents from Control Panels folder, and try again.
Scanner Problems Scanning result is unsatisfactory Cannot be used with TWAIN-compatible application program Other scanner problems Troubleshooting - Scanner Problems 218
Scanning result is unsatisfactory Scanned image blurred or distorted Scanned image is of uneven quality White portion becomes greyish Parts of an image are missing or not aligned properly Image contains unexpected colors, or is too light or too dark Troubleshooting - Scanning result is unsatisfactory 219
Scanned image blurred or distorted Check 1 Are you using a clear image for scanning? Check 2 Is the scanning holder unstained and undamaged? Check 3 Are you scanning thick paper? Troubleshooting - Scanning result is unsatisfactory 220
Scanned image blurred or distorted Check 1 Are you using a clear image for scanning? Blurry images are not suited for scanning. For best scanning results, always use a clear, sharp images. A scanned image cannot be better than the original image. Check 2 Is the scanning holder unstained and undamaged? As you use the scanning holder with originals, it is bound to get dirty.
Scanned image is of uneven quality The scanned image is coarse and blurry. Check Is the resolution setting high enough? Resolution determines the precision of the scanned image. The greater the number of dots used to draw an image, the greater the precision and the higher the quality of the scanned image. For a better quality image, select a high number. Note that the scanning speed becomes slower and the file size of the scanned image becomes larger when you use a higher resolution.
White portion becomes greyish Check 1 Did you perform white level calibration? Check 2 Did you adjust the brightness and contrast? Check 3 Did you scan a monochrome image using the Colour or Greyscale setting? Troubleshooting - Scanning result is unsatisfactory 223
White portion becomes greyish Check 1 Did you perform white level calibration? White level calibration is used for maintaining the correct colour balance of scanned images. This white level calibration is needed when using the scanner cartridge is used for the first time after purchase or when the system needs to update the white level calibration data.
White portion becomes greyish Check 3 Did you scan a monochrome image using the Colour or Greyscale setting? If the scanning mode is set to Colour or Greyscale, the scanner detects and scans gradations evenly, and white may not be recognised as white. When you scan a monochrome image, always set Black & White in the scanning mode so the scanner can scan using only two values between white and black. For details on how to set black and white in the scanning mode, refer to the on-line Help.
Parts of an image are missing or not aligned properly Check 1 Did you position the original within the proper scanning area? Check 2 Did you specify the scanning area correctly? Troubleshooting - Scanning result is unsatisfactory 226
Parts of an image are missing or not aligned properly Check 1 Did you position the original within the proper scanning area? Make sure the original is positioned in the proper scanning area. Check 2 Did you specify the scanning area correctly? If the Paper Size setting is smaller than the paper size of original, parts of the image will be missing. If you position the original outside the scanning area mistakenly, parts of the image may not be aligned properly.
Image contains unexpected colors, or is too light or too dark The appearance of the scanned image is not what you expected, or the image is too light or too dark.
Image contains unexpected colors, or is too light or too dark Check 1 Is the number of display colours set to High Color or True Color? Windows 1 2 3 Macintosh 1 2 3 Check the number of display colours. From the Start menu, select Settings and then select Control Panel. Double-click the Display icon, then click the Settings tab. Make sure Colors is set to High Color or True Color in the Colors box. Check the Colour Depth setting. From the Apple menu, select Control Panels. Select Monitors & Sound.
Image contains unexpected colors, or is too light or too dark Check 2 Is Colour Matching turned on? The colours displayed on your display may not match the actual scanned colours. Colour Matching attains the best match between the colours displayed on your display and the actual colours in the scanned image. Color Matching can be used when the Scanning Mode is set for Color. Windows 1 2 Click the Custom Setting button. Make sure that Colour Matching is enabled in the Custom Setting dialogue box.
Cannot be used with TWAIN-compatible application program Cannot launch IS Scan from within the TWAIN-compatible graphics application program Cannot transfer to TWAIN-compatible graphics application program Troubleshooting - Cannot be used with TWAIN-compatible application program 231
Cannot launch IS Scan from within the TWAIN-compatible graphics application program Check Does the TWAIN-compatible graphics application program you are using support the latest 32-bit TWAIN specifications or TWAIN Source Manager (Version 1.5 or later)? Windows When IS Scan is used as a TWAIN interface, you must use the latest 32-bit TWAIN-compatible graphics application program. Refer to the user’s manual of your application program.
Cannot transfer to TWAIN-compatible graphics application program Check Does the TWAIN-compatible graphics application program you are using support the file format type and resolution of the image data? Some TWAIN-compatible graphics application programs support specific file format types and resolution settings only. For example, the resolution settings of some OCR (optical character reader) application programs are limited to 300 to 400dpi.
Other scanner problems Cannot install the scanner driver Does not launch with default settings Windows Improper colours are displayed in the dialogue box Scanning is too slow Communication error occurs An error message appears Troubleshooting - Other scanner problems 234
Cannot install the scanner driver Check 1 Did you follow the scanner driver installation instructions? Check 2 Are any other application programs running? Check 3 Did you specify the correct CD-ROM drive for installation? Check 4 Is there a problem with the Setup Software & Reference Guide CD-ROM? Windows Troubleshooting - Other scanner problems 235
Cannot install the scanner driver Check 1 Did you follow the scanner driver installation instructions? This Reference Guide provides step-by-step instructions for installing the scanner driver. Installing the IS Scan Software Note If an error occurred during installation and you had to forcibly shut down the installation procedure, you may not be able to install the scanner driver because Windows is no longer stable. Restart Windows and then reinstall the scanner driver.
Cannot install the scanner driver Check 3 Did you specify the correct CD-ROM drive for installation? Windows If the scanner driver installation program did not start automatically when you loaded the CD-ROM, double-click the My Computer icon, then doubleclick the CD-ROM icon on the Windows desktop. Note • The drive name (E: for example) varies according to how your system is set up. • When you install the printer driver from Run in the Start menu, specify the CD-ROM drive and file name (Setup.
Does not launch with default settings Check Windows Did you launch IS Scan from a TWAIN-compatible graphics application program? This problem occurs when IS Scan is launched from a TWAIN-compatible graphics application program.
Improper colours are displayed in the dialogue box Check Is the number of display colours set to High Color or True Color? Windows This problem occurs when IS Scan is launched from a TWAIN-compatible application program. If the problem is not solved, change the number of display colours of your computer. 1 2 3 From the Start menu, select Settings and then select Control Panel. Double-click the Display icon, then click the Settings tab.
Scanning is too slow Scanning is requiring an unusually long time. Check Are you using a higher resolution than required? In order to scan an image, your computer must be able to receive a large amount of data. Therefore, the scanning speed varies according to the performance of the computer. To shorten the time required for scanning: • Use the appropriate resolution setting. Make sure that the resolution is not set higher than you require.
Communication error occurs Check 1 Did you launch IS Scan or IS Scan Plus immediately after it was closed? Check 2 Is the printer switched on and on-line? Check 3 Are you using the USB interface running under Windows 98? Windows Troubleshooting - Other scanner problems 241
Communication error occurs Check 1 Did you launch IS Scan or IS Scan Plus immediately after it was closed? Do not attempt to launch IS Scan or IS Scan Plus again immediately after it is closed. Wait for a few seconds and then launch again. Check 2 Is the printer switched on and on-line? Make sure the printer is switched on and on-line. For details on the off-line status, refer to the on-line Help of your operating system.
An error message appears Check Refer to the on-line Help. Windows 1 2 3 4 5 Macintosh When you install the IS Scan Software using the default installation procedures, the on-line Help for IS Scan(Bjscan2.hlp) exists in the IS Scan folder. Follow the procedure below. Open the Program Files folder in Drive C. Open the Canon folder in the Program Files folder. Open the IS Scan folder in the Canon folder. Open the "Bjscan2.hlp" file. Click Messages to select the appropriate item. Open the on-line Help.
Other Problems Cannot install the printer driver BJ Status Monitor does not open Windows Cannot execute background printing Troubleshooting - Other Problems 244
Cannot install the printer driver Check 1 Did you follow the printer driver installation instructions in the Quick Start Guide? Check 2 Are any other application programs running? Check 3 Did you specify the correct CD-ROM drive for installation? Check 4 Is there a problem with the Setup Software & Reference Guide CD-ROM? Windows Troubleshooting - Other Problems 245
Cannot install the printer driver Check 1 Did you follow the printer driver installation instructions in the Quick Start Guide? The Quick Start Guide provides step-by-step instructions for installing the printer driver. If you are reinstalling the printer driver, remove any other bubble jet printer drivers which have been installed on the computer before reinstalling the printer driver.
Cannot install the printer driver Check 3 Did you specify the correct CD-ROM drive for installation? Windows If the printer driver installation program did not start automatically when you loaded the CD-ROM, double-click the My Computer icon, then double-click the CD-ROM icon on the Windows desktop. For details about the installation procedure, refer to the Quick Start Guide. Note • The drive name (E: for example) varies according to how your system is set up.
BJ Status Monitor does not open Windows The BJ Status Monitor does not open and displays messages and guidance.
BJ Status Monitor does not open Check 1 Do your computer and printer cable support bi-directional communication? Check the hardware specifications for your computer and printer cable. Operation of the BJ Status Monitor depends on bi-directional data transfer between the computer and printer. The computer and printer cable must both be capable of effecting bi-directional data transfer.
Cannot execute background printing The BJ Backgrounder is not displayed during a print job and you cannot use background printing.
Cannot execute background printing Check 1 Is there enough free space available on the hard disk? You may not be able to print if there is not enough free space on the hard disk. Delete unneeded files to create more space. Note If you are unable to make more space available on your hard disk by deleting files, switch background printing off. Check 2 Is background printing enabled in the printer driver? Windows 1 2 Open the Printer Properties dialogue box, then click the Page Layout tab.
Specifications Printing method: Bubble Jet on-demand Printing resolution: 1440 (horizontal) x 720 (vertical) dpi. Print speed (printing with Canon standard pattern): Black printing using Black BJ Cartridge BC-30e Fast: 9.0 ppm Normal: 6.8 ppm Colour printing using Color BJ Cartridge BC-33e Fast 4.0 ppm Normal: 2.8 ppm Photo colour printing using Color BJ Cartridge BC-34e Photo Normal: 0.25 ppm Print direction: Bi-directional Print width: 203 mm max. (8.0 in.
Interface (parallel): IEEE 1284-compatible Interface (USB): USB 1.0-compatible Interface connector (parallel): Amphenol 57-40360 or equivalent Interface connector (USB): USB standard Series B receptacle Recommended printer cable (parallel): Material: AWG28 or larger Type: Twisted-pair shielded cable Length: Up to 2.0m (6.
Storage environment: Temperature: 0°C to 35°C (32°F to 95°F) Humidity: 5% to 90% (no condensation) Power supply: Europe USA/Canada Australia AC 230V±10%, 50Hz AC 120V, 60Hz AC 240V, 50Hz Power consumption: off*: Approx. 1W (AC 230±10%) Approx. 1W (AC 120V) Standby**: Approx. 2W (AC 230±10%) Approx. 2W (AC 120V) Printing: Approx. 30 W * To shut down power completely, remove the power cord from the wall outlet. ** This printer is provided with an automatic power off feature.
Dimensions (with paper rest and paper output tray retracted): 418 mm(W) x 306 mm(D) x 169 mm (H) 16.5"(W) x 12.0"(D) x 6.6"(H) Weight: Approx. 3.7 kg (8.16 lb.
Ordinary print media: Regular size: A4, A5, B5, Letter, Legal, European DL, US Com.#10 Custom size: width: 100.0mm to 241.3mm (3.94" to 9.50") height: 100.0mm to 584.2mm (3.94" to 23.
Compatible BJ Cartridges: Color BJ Cartridge BC-33e: Nozzles: 48 per colour Ink colours: Cyan, Yellow, Magenta Capacity of each ink tank*: Black Approx. 1520 sheets Cyan Approx. 550 sheets Magenta Approx. 410 sheets Yellow Approx. 310 sheets * When printing the ISO JIS-SCID No. 5 pattern on plain paper with Standard selected for Choose Print Mode in the Windows 98/Windows 95 printer driver.
Capacity of each ink tank**: Photo Black Approx. 730 sheets Photo Cyan Approx. 210 sheets Photo Magenta Approx. 130 sheets Yellow Approx. 270 sheets ** When printing the ISO JIS-SCID No. 5 pattern on High resolution paper with Super Photo selected for Choose Print Mode in the Windows 98/ Windows 95 printer driver. Black BJ Cartridge BC-30e: Nozzles: 60 Ink colours: Black only Capacity: Approx.
Note Windows Macintosh • The BJ Status Monitor cannot be used when printer is used in network environment. • When the connecting printer and computer through USB interface, use the system in the following operating environment. Computer with Microsoft Windows 98, which is preinstalled by a computer manufacturer on purchase. (USB port operation also needs to be assured by the manufacturer.) Macintosh computers with USB interface computer with Mac OS 8.
Index A Application error ATM font Auto sheet feeder 209 173 9 B Back Print Film BF-102 17, 39 Using 39 Background printing 250 Banner Paper 18, 28, 54 Using 54 BCI-3eBK (ink tank for Black BJ Cartridge BC-30e) 65, 113 BCI-3eBK (ink tank for Color BJ Cartridge BC-33e) 113 BCI-3eC (ink tank for Color BJ Cartridge BC-33e) 63, 113 BCI-3eM (ink tank for Color BJ Cartridge BC-33e) 63, 113 BCI-3ePBK Photo (ink tank for Color BJ Cartridge BC-34e Photo) 64, 113 BCI-3ePC Photo (ink tank for Color BJ Cartridge BC-
Black BJ Cartridge BC-30e Color BJ Cartridge BC-31e Color BJ Cartridge BC-33e Color BJ Cartridge BC-34e Photo Notes on Handling the Replacing the Using the BJ Cartridge Container BJ Status Monitor Bjscan2.
D Deep print head cleaning Default printer Setting the S400 as the Driver scanner driver basics 111 148, 179 77 E Envelopes Using Error message European DL Envelope 15 34 203, 213 15, 27, 34 F Front cover 9 G Glossy Photo Cards FM-101 Using Glossy Photo Paper GP-301 Using 17, 50 50 16, 43 43 Halftoning High Color High Gloss Photo Film HG-201 Using High Resolution Paper HR-101 169 229 16, 47 47 16, 33 H Index 262
I Ink Tank Ink Tank BCI-3eBK (For Black BJ Cartridge BC-30e) 65, 113 Ink Tank BCI-3eBK (For Color BJ Cartridge BC-33e) 63, 113 Ink Tank BCI-3eC (For Color BJ Cartridge BC-33e) 63, 113 Ink Tank BCI-3eM (For Color BJ Cartridge BC-33e) 63, 113 Ink Tank BCI-3ePBK Photo (For Color BJ Cartridge BC-34e Photo) 64, 113 Ink Tank BCI-3ePC Photo (For Color BJ Cartridge BC-34e Photo) 64, 113 Ink Tank BCI-3ePM Photo (For Color BJ Cartridge BC-34e Photo) 64, 113 Ink Tank BCI-3eY (For Color BJ Cartridge BC-33e) 63, 113 Ink
Maintenance Aligning the Print Head BJ Cartridge Maintenance Printing a Nozzle Check Pattern Prolonging the Service Life of the Printer Replacing Ink Tanks Replacing the BJ Cartridge Transporting the Printer When to Replace a BJ Cartridge Media Back Print Film BF-102 Banner Paper Glossy Photo Cards FM-101 Glossy Photo Paper GP-301 High Gloss Photo Film HG-201 High Resolution Paper HR-101 Transparencies Transparencies CF-102 T-Shirt Transfer TR-201 T-Shirt Transfers Media Sizes You Can Use with the Printer S
Nozzle check pattern Number of sheets that can be loaded 106 22 O Operation panel Ordinary paper Orientation 12 15 20 P Packing material Paper guide Paper output tray Paper rest Paper thickness lever Setting the Parallel interface Parts and Functions Front view Inside the printer Operation panel Rear view Photo Optimizer Photographs Printing Photographic Images Tips on Printing Photographic Images Plain paper Using Portrait PostScript printer 136 9 9 9 9 22 10 8 9 11 12 10 74 72 71 15 29 20 173 Index
POWER button Power connector POWER lamp Print head Aligning the Cleaning the Print side Printable area A4 A5 B5 Banner Paper Envelope Glossy Photo Cards Legal Letter Printer (Parts and Functions) Front view Inside the printer Operation panel Rear view Printer cable connector Parallel interface USB interface Printer port (LPT1) Printing area A4 A5 12 10 12 109, 127 127 109 21 23 24 24 24 28 27 26 25 25 8 9 11 12 10 10 10 10 204 24 24 Index 266
B5 Banner Paper Envelope Glossy Photo Cards Legal Letter Printing on Paper and Other Media Loading Paper and Other Media Protective cap Protective tape 24 28 27 26 25 25 13 20 69, 117 69 Q QuickDraw printer 173 R Replacing the BJ Cartridges the Ink Tanks Resolution scanning RESUME button 120 113 86, 222 12 S Scan About the Scanning Area Launching IS Scan Performing White Level Calibration Prescanning Scanning 86 87 90 96 86, 93 Index 267
Scanning an Image Scanner Cartridge Using the Scanner driver Installing the IS Scan IS Scan Plus Scanning holder Using the Specifications 93 80 252 Transparencies CF-102 Using Troubleshooting An Error Message Appears Application error, General protection fault Error writing to LPT1 or USBPRN Other error messages Other Problems BJ Status Monitor does not open Cannot execute background printing Cannot install the printer driver Paper Jams or Does Not Feed Multiple sheets feed together Paper does not feed f
Printer Does Not Start or Stops in Mid-job Cartridge holder does not move to centre Print job does not start Printer does not switch on Printing halts Printing starts but nothing printing Printout is Unsatisfactory Backs of pages stained with ink Characters and figures notched / gradation streaked or unnatural Colours not clear Colours streaked or uneven Colours streaked or wrong Ink blurred Last part of print job not printing Meaningless characters, symbols printed Printed and on-screen colour do not match
Other scanner problems An error message appears Cannot install the scanner driver Communication error occurs Does not launch with default settings Improper colours are displayed in the dialogue box Scanning is too slow Scanning result is unsatisfactory Image contains unexpected colors, or is too light or too dark Parts of an image are missing or not aligned properly Scanned image blurred or distorted Scanned image is of uneven quality White portion becomes greyish The POWER Lamp Flashes Orange Eight flashes
U US Commercial #10 Envelope USB interface USBPRN (nn: numerals) 34 10 204 W Waste ink tank almost full White calibration sheet White level calibration WPS driver 201 79, 90 90 172, 208 Index 271
