User guide

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Advanced Operations
More Advanced
Operations
Introduction Basic Operations Appendix
Problems and Solutions
In case of these problems, try the suggested solutions.
• Cannot find imported images.
See “Changing the Destination Folder” and check where images are being saved.
• Add New Hardware Wizard appears when the camera/camcorder is connected to the com-
puter via an interface cable.
Click [Cancel] to close the wizard, and temporarily disconnect the camera/camcorder from the com-
puter. Try to resolve the problem by referring to “Initial Troubleshooting Tips” on the previous page.
• Camera/camcorder not detected, Events dialog/AutoPlay/Device Stage not displayed, Images
not imported (when the camera/camcorder is connected to the computer via an interface
cable)
Your camera/camcorder may mistakenly be recognized as another device.
Uninstall the device as follows:
The following task requires administrator rights.
Access [Device Manager].
Windows 7:
Click the [Start] menu and select [Control
Panel] → [System and Security] → [System]
→ [Device Manager].
Windows Vista:
Click the [Start] menu and select [Control
Panel] → [System and Maintenance] →
[Device Manager].
Windows XP:
Click the [Start] menu and select [Control
Panel] → [Performance and Maintenance]
→ [System]. On the [Hardware] tab, click
[Device Manager].
Windows
Macintosh
Windows
Windows
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