User guide

Advanced Operations

More Advanced

Operations

Introduction Basic Operations Appendix

Troubleshooting

Initial Troubleshooting Tips

Problems and Solutions

Resolve software issues as described in this section.

Initial Troubleshooting Tips

In case of problems, first check the following points:

• Does your computer meet the system requirements?

Refer to the system requirements in the camera/camcorder user guide.

• Is your camera/camcorder connected to the computer correctly?

For connection instructions, refer to the camera/camcorder user guide.

Also confirm that you are using the correct cable, and that it is firmly connected.

• Are your camera/camcorder and the computer ready to send or receive data?

Some models of camera/camcorder must be in playback mode before data can be sent or received

from a computer. For details, refer to the camera/camcorder user guide.

• Is there sufficient battery power?

When using a battery-powered camera/camcorder, confirm that there is enough charge left.

When connecting your camera/camcorder to a computer, you can conserve battery power by using an

AC adapter kit or a compact power adapter (may be sold separately, depending on your model).