Wireless Setup Guide

Wireless Connection Troubleshooting

Before Contacting Us

If you experience a problem, please follow the suggestions below. If these do not resolve your

problem, please contact us.

First read Wireless Connection Troubleshooting in the Software & Wireless

Guide (p. 100). For information about firewall settings, see Firewalls (next

page).

Check Your Computer/Wireless LAN

Router

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Confirm that the computer and wireless LAN

router are operating correctly and that the

computer's wireless networking function is

enabled. See the user guide for your computer

or wireless LAN router for confirmation

instructions.

A connection between the camera and

computer will not work if the computer

and wireless LAN router do not

communicate correctly.

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Check Your Firewall

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Check your firewall settings. See Firewalls

(p. 23)

Some firewall settings may prevent a

connection between the camera and a

computer.

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Check the Software

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Check to see if the required software is

correctly installed.

See Check If Required Software Is Installed

(p. 7)

Unless the following software is correctly

installed, the camera and computer may

not connect.

• Programs supplied with the camera

• ImageBrowser Wireless Updater

• Camera firmware upgrade

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If none of the above solve your problem:

For Problems Other Than Wireless Networking

See Troubleshooting (p. 114) in the Software & Wireless Guide.

Customer Support Center

See the customer contact list included with your camera.