Technical information

Troubleshooting
27
An Error Message Appears on the Screen
Problem Possible Cause Try This
Writing Error/
Output Error/
Communication Error
Printer not ready Ensure that the POWER
POWERPOWER
POWER lamp lights.
If the POWER
POWERPOWER
POWER lamp is off, turn the printer on.
When the POWER
POWERPOWER
POWER lamp is flashing, the printer is initializing. Wait until the
POWER
POWERPOWER
POWER lamp stops flashing.
Paper is not loaded Load paper and press the OK
OKOK
OK button.
An error message may appear if the “No paper” error has not been reset for a
certain period.
Faulty connection Ensure that the printer is securely connected to the computer.
Printer port setting
does not match the
interface connected
to the printer
Check the printer port settings.
1. Click Start
StartStart
Start and select Control Panel
Control PanelControl Panel
Control Panel, Printers
PrintersPrinters
Printers and
andand
and Other Hardware
Other HardwareOther Hardware
Other Hardware, and then
Printers and Faxes
Printers and FaxesPrinters and Faxes
Printers and Faxes.
For non-Windows XP, click Start
StartStart
Start, select Settings
SettingsSettings
Settings, and then Printers
PrintersPrinters
Printers.
2. Select the icon of your printer.
3. Open the File
FileFile
File menu and select Properties
PropertiesProperties
Properties.
4. Click the Ports
PortsPorts
Ports tab (or the Details
DetailsDetails
Details tab) to confirm the port settings.
A USB port is selected if either USBnnn (Canon iPXXXXX)
USBnnn (Canon iPXXXXX)USBnnn (Canon iPXXXXX)
USBnnn (Canon iPXXXXX) or MPUSBPRNnn
MPUSBPRNnn MPUSBPRNnn
MPUSBPRNnn
(Canon iPXXXXX)
(Canon iPXXXXX)(Canon iPXXXXX)
(Canon iPXXXXX) (where n is a number, and XXXXX represents 6320D or
6310D.) is indicated.
If the port setting is not correct, change the port setting according to the
interface you are using on the Ports
PortsPorts
Ports tab (or the Details
DetailsDetails
Details tab), or reinstall the
printer driver.
Printer driver is not
installed properly
Uninstall then reinstall the printer driver.
1. Click Start
StartStart
Start, and select All Programs
All Programs All Programs
All Programs (or Programs
ProgramsPrograms
Programs), the name of your printer,
and Uninstall
UninstallUninstall
Uninstall.
2. Follow the on-screen instructions to uninstall the driver.
3. Follow the procedures described in the
Easy Setup Instructions and reinstall
the printer driver.
“Error No.: 300”
Printer not ready Ensure that the POWER
POWERPOWER
POWER lamp lights.
If the POWER
POWERPOWER
POWER lamp is off, turn the printer on.
If the POWER
POWERPOWER
POWER lamp is flashing, the printer is initializing. Wait until the POWER
POWERPOWER
POWER
lamp stops flashing.
Printer not properly
connected
Ensure that the printer is securely connected to the computer.
Printer you want to
use is not selected
on the Printer
popup menu on the
Print dialog box
Select your printer name on the Printer
PrinterPrinter
Printer pop-up menu on the Print
PrintPrint
Print dialog box.
If your printer name does not appear on the Printer
PrinterPrinter
Printer pop-up menu, do the
following to confirm the printer settings:
1. Select Print and Fax Preferences
Print and Fax PreferencesPrint and Fax Preferences
Print and Fax Preferences from the Printer
PrinterPrinter
Printer pop-up menu.
When using Mac OS X v.10.3.x or Mac OS X v.10.2.8, select Edit Printer List
Edit Printer ListEdit Printer List
Edit Printer List
from the Printer
PrinterPrinter
Printer pop-up menu.
2. Ensure that your printer name is displayed and the check box is selected in
the screen that is displayed.
When using Mac OS X v.10.2.8, ensure that your printer name is displayed in
the Printer List
Printer ListPrinter List
Printer List.
3. If your printer name is not displayed in the screen displayed in step 2, click
Add(+)
Add(+)Add(+)
Add(+) to add the printer.
If you cannot add the printer, follow the procedures described in
Easy Setup
Instructions
and reinstall the driver.
Note
NoteNote
Note • If you are using a switching hub or other device, disconnect
the printer and reconnect it directly to the computer and try
printing again.
If successful, the problem may have been with the device.
• There could also be a problem with the cable(s). Replace the
cable(s) and try printing again.
Note
NoteNote
Note • If you are using a switching hub or other device, disconnect
the printer and reconnect it directly to the computer and try
printing again.
If successful, the problem may have been with the device.
• There could also be a problem with the cable(s). Replace the
cable(s) and try printing again.
iP6320D_6310D_QSG_US.book Page 27 Friday, April 14, 2006 11:09 AM