Technical information

Troubleshooting
25
Printer Does Not Start or Stops During Print Jobs
Problem Possible Cause Try This
Printer Does Not
Start or Printer
Stops During
Print Jobs
There may be
problems with your
operating system
Restart your computer. It may solve the problem.
Delete an undesired print job, if there is any. Use Canon IJ Status Monitor
Canon IJ Status MonitorCanon IJ Status Monitor
Canon IJ Status Monitor in
Windows or Printer Setup Utility (or Print Center)
Printer Setup Utility (or Print Center)Printer Setup Utility (or Print Center)
Printer Setup Utility (or Print Center) in Macintosh for the deletion.
1. Open the printer properties dialog box.
See “Opening the Printer Properties Dialog Box Directly from the Start Menu
Opening the Printer Properties Dialog Box Directly from the Start MenuOpening the Printer Properties Dialog Box Directly from the Start Menu
Opening the Printer Properties Dialog Box Directly from the Start Menu”
on page 16.
2. Click the Maintenance
MaintenanceMaintenance
Maintenance tab and then View Printer Status
View Printer StatusView Printer Status
View Printer Status.
3. Click Display Print Queue
Display Print QueueDisplay Print Queue
Display Print Queue.
4. Select Cancel All Documents
Cancel All Documents Cancel All Documents
Cancel All Documents in the Printer
PrinterPrinter
Printer menu.
5. When the confirmation message is displayed, click Yes
YesYes
Yes.
The print job is deleted.
1. Select Applications
ApplicationsApplications
Applications from the Go
GoGo
Go menu.
2. Double-click the Printer Setup Utility
Printer Setup UtilityPrinter Setup Utility
Printer Setup Utility icon in the Utilities
UtilitiesUtilities
Utilities folder.
When using Mac OS X v. 10. 2, double-click the Print Center
Print CenterPrint Center
Print Center icon.
3. Double-click the name of your printer displayed under Name
NameName
Name in the Printer List
Printer ListPrinter List
Printer List.
4. Click to select an undesired document and click .
The print job is deleted.
Cannot Print to
End of Job
Incorrect page size
is selected
Ensure that the page size setting matches the size of the paper loaded in the
printer:
 Check the Page Size
Page SizePage Size
Page Size setting from within your application to ensure that it
matches the size of the paper loaded.
 Check Page Size
Page SizePage Size
Page Size on the Page Setup
Page SetupPage Setup
Page Setup tab in the printer properties dialog box of
the printer driver (Windows) or the Page Setup
Page SetupPage Setup
Page Setup dialog box of the printer driver
(Macintosh) to ensure that it matches the size of the paper loaded.
The size of the print
data is too large
Check the size of the print data. For Windows XP and Windows 2000, if the size of
the data is too large, part of it may be lost. When the spool format is EMF, follow
the procedure below.
1. Open the printer properties dialog box.
2. On the Page Setup
Page Setup Page Setup
Page Setup tab, click Print Options
Print OptionsPrint Options
Print Options.
3. Select the Reduce spool data size
Reduce spool data sizeReduce spool data size
Reduce spool data size check box, and click OK
OKOK
OK.
Note
NoteNote
Note In Windows XP and Windows 2000
The print jobs may not be selected.
Note
NoteNote
Note In Windows Me and Windows 98
Click to select an undesired document and select Purge Print
Purge Print Purge Print
Purge Print
Documents
Documents Documents
Documents in the Printer
PrinterPrinter
Printer menu.
Note
NoteNote
Note When Reduce spool data size
Reduce spool data sizeReduce spool data size
Reduce spool data size is set, the print quality may be
degraded.
iP6320D_6310D_QSG_US.book Page 25 Friday, April 14, 2006 11:09 AM