Technical information

Troubleshooting
23
Incorrect paper type
On the Main
MainMain
Main tab of the printer driver, ensure that the Media Type
Media TypeMedia Type
Media Type selected
matches the media being used.
In the Print
Print Print
Print dialog box of the printer driver, select Quality & Media
Quality & MediaQuality & Media
Quality & Media from the
pop-up menu, and then ensure that the Media Type
Media TypeMedia Type
Media Type selected matches the
paper loaded.
Glossy photo paper
other than Canon
genuine paper is used
Select Other Photo Paper
Other Photo PaperOther Photo Paper
Other Photo Paper from Media Type
Media TypeMedia Type
Media Type, which may resolve the problem.
Load one sheet at a time and remove each sheet as soon as it is printed.
Print Quality is not set
properly
Be sure to set the Print Quality
Print QualityPrint Quality
Print Quality setting to High
High High
High for Windows or Fine
Fine Fine
Fine for
Macintosh.
1. Open the printer properties dialog box.
See “Opening the Printer Properties Dialog Box from your Application
Opening the Printer Properties Dialog Box from your Application Opening the Printer Properties Dialog Box from your Application
Opening the Printer Properties Dialog Box from your Application
Program
ProgramProgram
Program” on page 16.
2. On the Main
MainMain
Main tab, click High
HighHigh
High for the Print
PrintPrint
Print Quality
QualityQuality
Quality setting.
If you cannot select High
HighHigh
High or the problem is not solved, select Custom
CustomCustom
Custom, click
Set
SetSet
Set, and select the higher quality.
1. Open the Print
PrintPrint
Print dialog box.
You can generally select Print
PrintPrint
Print in the File
FileFile
File menu from you application
program.
2. In the Print
Print Print
Print dialog box, select Quality & Media
Quality & MediaQuality & Media
Quality & Media from the pop-up menu, and
then click Detailed Setting
Detailed SettingDetailed Setting
Detailed Setting.
3. Drag the Print Quality
Print QualityPrint Quality
Print Quality slide bar towards the Fine
FineFine
Fine side.
Media is not loaded
with print-side up
Check that your paper is loaded with the correct print side facing up.
Consult “Printing Media” in the
User's Guide for detailed instructions on how
to load and use your media.
Printed Ruled Lines
are Misaligned
Print head is
misaligned
Align the print head. Refer to “Aligning Print Head-Auto head align” in the
Direct Printing Guide .
Paper thickness lever
position is not proper
Set the paper thickness lever in suitable position for your media.
See “Canon genuine paper
Canon genuine paperCanon genuine paper
Canon genuine paper” on page 10.
Print Quality is not set
properly
Be sure to set the Print Quality
Print QualityPrint Quality
Print Quality setting to High
High High
High for Windows or Fine
Fine Fine
Fine for
Macintosh.
1. Open the printer properties dialog box.
See “Opening the Printer Properties Dialog Box from your Application
Opening the Printer Properties Dialog Box from your Application Opening the Printer Properties Dialog Box from your Application
Opening the Printer Properties Dialog Box from your Application
Program
ProgramProgram
Program” on page 16.
2. On the Main
MainMain
Main tab, click High
HighHigh
High for the Print
PrintPrint
Print Quality
QualityQuality
Quality setting.
If you cannot select High
HighHigh
High or the problem is not solved, select Custom
CustomCustom
Custom, click
Set
SetSet
Set, and select the higher quality.
1. Open the Print
PrintPrint
Print dialog box.
You can generally select Print
PrintPrint
Print in the File
FileFile
File menu from you application
program.
2. In the Print
Print Print
Print dialog box, select Quality & Media
Quality & MediaQuality & Media
Quality & Media from the pop-up menu, and
then click Detailed Setting
Detailed SettingDetailed Setting
Detailed Setting.
3. Drag the Print Quality
Print QualityPrint Quality
Print Quality slide bar towards the Fine
FineFine
Fine side.
Problem Possible Cause Try This
iP6320D_6310D_QSG_US.book Page 23 Friday, April 14, 2006 11:09 AM