Technical information

Troubleshooting
20
Cannot Install the Printer Driver
Problem Possible Cause Try This
Cannot Install the
Printer Driver
Installation
procedure not
followed correctly
Follow the Easy Setup Instructions packaged with your printer for proper printer
driver installation.
If the installer was forced to be terminated due to an error, Windows may be
unstable. Remove the CD-ROM from the CD-ROM drive and restart your computer.
Reinstall the printer driver. If this problem persists, refer to your Windows
documentation for more information.
Installation does
not start
automatically when
the
Setup CD-ROM
is inserted into the
drive
If printer driver installation did not start automatically when you inserted the
Setup CD-ROM into the CD-ROM drive:
1. Click Start
StartStart
Start and select My Computer
My ComputerMy Computer
My Computer.
2. Double-click the CD-ROM
CD-ROMCD-ROM
CD-ROM icon.
For non-Windows XP users, open the My Computer
My ComputerMy Computer
My Computer window and then double-click
the CD-ROM
CD-ROMCD-ROM
CD-ROM icon.
Double-click the CD-ROM
CD-ROMCD-ROM
CD-ROM icon on your desktop to start installation.
If the CD-ROM
CD-ROMCD-ROM
CD-ROM icon is not displayed on the desktop, there is a problem with the CD-
ROM. Contact the Customer Care Center.
Unable to proceed
beyond the Printer
Printer Printer
Printer
Connection
ConnectionConnection
Connection screen
Reinstall the printer driver.
Reinstall the printer driver.Reinstall the printer driver.
Reinstall the printer driver.
1. Click Cancel
CancelCancel
Cancel on the Printer Connection
Printer ConnectionPrinter Connection
Printer Connection
screen.
2. Click Start Over
Start OverStart Over
Start Over on the Installation Failure
Installation FailureInstallation Failure
Installation Failure
screen.
3. Click Back
BackBack
Back on the screen that appears
next.
4. Click Exit
ExitExit
Exit on the Welcome screen, then
remove the CD-ROM.
5. Turn the printer off.
6. Check the cable connection.
7. Restart the computer.
8. Make sure no other applications
(including anti-virus programs) are
running.
9. Carefully follow the procedures
described in the
Easy Setup Instructions
and reinstall the driver.
iP6320D_6310D_QSG_US.book Page 20 Friday, April 14, 2006 11:09 AM