Technical information
• Back
of
Paper is Smudged/Paper Does Not
Feed
Properly/Printed
Surface
is
Scratched
Possible
Cause
I
Try
This
Inside
of
the printer is
dirty
If
the inside
of
the printer is dirty, printed paper may
be
smudged. Follow the steps described below to
clean the inside
of
the printer.
(1) Ensure that the printer is turned
on
and there is
no
paper loaded
in
the auto sheet feeder.
(2) Place A4/letter-sized plain paper in landscape, horizontally fold
it
in
half.
(3) Unfold the paper, and load the paper in the auto sheet feeder with the inverted-V edge down.
(4)
Press the
Configuration
button repeatedly to select
MAINTENANCE.
(5)
Use
the
~~
buttons to select
BOTTOM
CLEANING
and then press the
OK
button.
Paper
will
be
ejected.
If
protrusions inside the printer are stained, wipe
ink
off
the protrusions using a swab or the like.
~Important
Before cleaning,
be
sure to turn
off
the printer.
Paper feed roller is dirty Follow the steps described below to clean the paper feed rollers.
Since the paper feed roller cleaning exhausts the paper feed roller, perform only when
it
is
needed.
(1) Ensure that the printer is turned on.
If
the paper is loaded in the printer, remove the paper.
(2) Press the
Configuration
button repeatedly to select
MAINTENANCE.
(3)
Use
the
~~
buttons to select
ROLLER
CLEANING
and then press the
OK
button.
The
paper feed roller will rotate
as
it
cleans.
(4) Repeat
(2) through
(3)
twice.
(5)
load
three or more sheets
of
A4/letter-sized plain paper lengthways in the auto sheet feeder.
(6)
Press the
Configuration
button repeatedly to select
MAINTENANCE.
(7)
Use
the
~~
buttons to select
ROLLER
CLEANING
and then press the
OK
button.
The
paper that is loaded
in
the printer will feed through the printer and
be
ejected.
(8) Repeat (6) through
(7)
three times.
If
repeating this procedure three times or more does not solve the problem, contact the Customer
Care
Center.