Technical information
~endix
• Telephone Device
for
the
Deaf (TDD-1-866-251-3752)
• Repair
or
Exchange Service
Options:
In
the
event service is required
for
the
Product
during
the
limited
warranty
period, Canon
USA
offers
two
hardware
support
options:
Authorized
Service
Facility
Carry-In
/ Mail-In
Service
(anon
USA's Carry-In/Mail-In Service provides repair
or
exchang.e,
at
(anon
USA's
option,
through
Canon USA's Authorized
Service Facility
(ASF)
network. The name and
telephone
number
of
the
ASF(s) near you may be
obtained
from
(anon
USA's
Web site at:
www.canontechsupport.com
or
by
calling
the
Canon
USA
Customer Care Center
at
1-800-828-4040,
or any
time
while
speaking
to
a technical
support
person. A Product covered by
this
limited
warranty
will
be repaired
or
exchanged,
as
determined
by
Canon USA, and returned
without
charge by
the
ASF.
InstantExchange
Service
**
A Canon Customer Care Center
or
ASF
technician
will
attempt
to
diagnose
the
nature
of
the
problem and,
if
possible, correct
it
over
the
telephone.
If
the
problem
cannot be corrected over
the
telephone, and you elect
the
InstantExchange
option,
a
reference
number
will
be issued
to
you.
You
will
be asked
for
the
Product serial
number
and
other
information
pertaining
to
your
defective Product and
for
a
ship-to
location
for
the
replacement Product
(must
include
street address).
The Canon
USA
repair facility
will
ship
out
the
replacement Product, via 2nd day
Air
freight service, prepaid by Canon
USA.
After receipt
of
the
replacement Product (with instructions and a prepaid waybill), follow
the
enclosed instructions on
how
to
ship
the
defective Product to
the
Canon
USA
repair facility. The defective Product
must
be returned in
the
shipping
carton in
which
the
replacement Product was packed and include
the
reference number, A
COPY
OF
YOUR
DATED
PROOF
OF
PURCHASE
(BILL
OF
SALE),
and a complete explanation
of
the
problem.
DO
NOT
INCLUDE
ANY
OTHER
ITEMS
WITH
THE
DEFECTIVE
PRODUCT
IN
THE
RETURN
SHIPPING
CARTON,
AND
BE
SURE
TO
RETAIN
YOUR
PRINTHEAD
AND
INK
CARTRIDGE(S)
AND
TANK(S).
InstantExchange Service expedites, usually by the second business day,
the
exchange
of
a defective Product
with
a
replacement Product, which
will
normally
be
shipped
the
same day
if
your request for
this
service is by 3 p.m.
E.T.
Monday
through
Friday, except holidays (three (3) business day InstantExchange Service for Alaska and Hawaii). Canon
USA
does
not
guarantee expedited
shipping
service in
the
event
of
the occurrence
of
factors beyond its reasonable control. The replacement
Product you receive may be a refurbished or reconditioned
unit
and
will
be covered for
the
balance
of
the
period remaining on
your
original
limited
warranty.
NOTE
THAT
BY
USING
THIS
SERVICE
YOU
WILL
KEEP
THE
"REPLACEMENT
PRODUCT
THAT
IS
SENT
TO
YOU.
CANON
USA
WILL
RETAIN
THE
DEFECTIVE
PRODUCT
THAT
YOU
ORIGINALLY
PURCHASED,
WHICH
SHALL
BECOME
THE
PROPERTY
OF
CANON
USA.
InstantExchange warranty program service is available only
during
the
express limited-warranty
period
for
your
Product and only in
the
continental United States, Alaska and Hawaii
during
such period.
This
limited
warranty
gives you specific legal rights, and you may also have
other
rights,
which vary from state to state.
*
Support
program specifics are
subject
to
change
without
notice.
** InstantExchange
warranty
service is subject
to
the
availability
of
refurbished
or
new replacement
units.
Canon
U.S.A.,
Inc.
One
Canon
Plaza
lake
Success,
NY
11042
USA
Canon is a registered
trademark
of
Canon Inc.
©2006
Canon U.S.A., Inc. Canon is a registered
trademark
of
Canon Inc. in
the
United States and may also be a registered
trademark
in
other
countries.