Technical information

An Error Message Appears on the Screen
Troubleshooting
Problem
I
Possible Cause
I
Try This
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Printer not ready
Ensure
that the POWER lamp lights.
'l.~
Writing Error/
If the POWER lamp is off, turn the printer on.
Output Error/
When the
POWER lamp is flashing, the printer is initializing. Wait until the
Communication Error
POWER lamp stops flashing.
Paper is not loaded
Load paper and press the OK button.
An error message may appear if the "No paper" error has not been reset for a
certain period.
Faulty connection
Ensure that the printer is securely connected to the computer.
W Note
•
If you are using a switching hub or other device, disconnect
the printer and reconnect
it directly to the computer and try
printing again.
If successful, the problem may have been with the device.
•
There could also be a problem with the cable(s). Replace the
cable(s) and
try printing again.
Printer port setting Check the printer port settings.
does
not match the
1. Click
Start and select Control Panel, Printers and Other Hardware, and then
interface connected
Printers and Faxes.
to the printer
For non-Windows XP, click Start, select Settings, and then Printers.
2. Select the icon of your printer.
3. Open the File menu and select Properties.
4. Click the Ports tab (or the Details tab) to confirm the port settings.
A
USB port is selected if either USBnnn (Canon iPXXXXX) or MPUSBPRNnn
(Canon iPXXXXX) (where n is a number, and XXXXX represents 63200 or
63100.) is indicated.
If the port setting is not correct, change the port setting according to the
interface you are using
on the Ports tab (or the Details tab), or reinstall the
printer driver.
Printer driver is
not
Uninstall then reinstall the printer driver.
installed properly
1. Click
Start, and select All Programs (or Programs), the name of your printer,
and
Uninstall.
2. Follow the on-screen instructions to uninstall the driver.
3. Follow the procedures described in the Easy Setup Instructions and reinstall
the printer driver.
t
o
.\/
Printer not ready
Ensure that the
POWER lamp lights.
"Error No.:
300"
If the POWER lamp is off, turn the printer on.
If the POWER lamp is flashing, the printer is initializing. Wait until the POWER
lamp stops flashing.
Printer
not properly
Ensure that the printer is securely connected
to the computer.
connected
W Note
•
If you are using a switching hub or other device, disconnect
the printer and reconnect
it directly to the computer and try
printing again.
If successful, the problem may have been with the device.
•
There could also be a problem with the cable(s). Replace the
cable(s) and try printing again.
Printer you want to
Select your printer name
on the Printer pop-up menu on the Print dialog box.
use is not selected
If your printer name does not appear on the Printer pop-up menu, do the
on the Printer
following to confirm the printer settings:
popup menu
on the
1. Select
Print and Fax Preferences from the Printer pop-up menu.
Print dialog box
When using Mac
as xv.10.3.x or Mac as xv.10.2.8, select Edit Printer List
from the Printer pop-up menu.
2. Ensure that your printer name is displayed and the check box is selected in
the screen that is displayed.
When using Mac as xv.10.2.8, ensure that your printer name is displayed in
the
Printer List.
3. If your printer name is not displayed in the screen displayed in step 2, click
Add(+) to add the printer.
If you cannot add the printer, follow the procedures described in Easy Setup
Instructions and reinstall the driver.
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