Technical information

Troubleshooting
Printer Does Not Start
or
Stops During Print Jobs
Problem
I
Possible
Cause
I
Try
This
Printer Does Not
There may be
Restart your computer. It may solve the problem.
Start or Printer problems with your
Delete
an
undesired
print
job,
if
there is any.
Use
Canon
IJ
Status Monitor in
Stops During
operating system
Windows or
Printer
Setup
Utility (or Print
Center)
in Macintosh for the deletion.
Print
Jobs
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1. Open the printer properties dialog box.
See
"Opening the Printer Properties Dialog
Box
Directly from the Start Menu"
on
page 16.
2.
Click the Maintenance tab and then
View
Printer Status.
3.
Click
Display Print
Queue.
4.
Select
Cancel
All
Documents
in the Printer menu.
W
Note
In
Windows
XP
and
Windows
2000
The
print
jobs may not
be
selected.
5.
When the confirmation message is displayed, click
Yes.
The
print job is deleted.
W
Note
In
Windows
Me
and
Windows 98
Click to select
an
undesired document and select
Purge
Print
Documents
in the Printer menu.
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1. Select Applications from the
Go
menu.
2. Double-click the Printer
Setup
Utility icon in the Utilities folder.
When using Mac
as
x
v.
10.
2, double-click the Print
Center
icon.
3. Double-click the name
of
your printer displayed upder
Name
in the Printer
List.
4. Click to select
an
undesired document and click
~.
The
print job is deleted.
Cannot Print to
Incorrect page size Ensure that the page size setting matches the size
of
the paper loaded in the
End
of
Job
is selected printer:
Check the
Page
Size
setting from within your application to ensure that
it
matches the size
of
the paper loaded.
Check
Page
Size
on
the
Page
Setup
tab in the printer properties dialog box
of
the printer driver (Windows) or the
Page
Setup
dialog box
of
the printer driver
(Macintosh) to ensure that
it
matches the size
of
the paper loaded.
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Check the size
of
the print data.
For
Windows
XP
and Windows
2000,
if
the size
of
The
size
of
the
print
the data is too large, part
of
it
may
be
lost. When the spool format is
EMF,
follow
data is too large
the procedure below.
1. Open the printer properties dialog box.
2.
On
the
Page
Setup
tab, click Print Options.
3. Select the
Reduce
spool data
size
check box, and click
OK.
W
Note
When
Reduce
spool data
size
is set, the print quality may
be
degraded.
25