Technical information
Troubleshooting
Problem I Possible Cause I Try This
Printed Paper Curls Paper being used is
or has Ink Blots too thin
Incorrect paper type
Use
photo paper such
as
Canon's Photo Paper
Pro
to print photos or pictures
in deep color that have high color saturation.
On
the
Main
tab
of
the printer driver, ensure that the
Media
Type
selected
matches the media being used.
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In
the Print dialog box
of
the printer driver, select Quality &
Media
from the
pop-up menu, and then ensure that the
Media
Type
selected matches the
paper loaded.
Back
of
Paper is
Smudged
Inside
of
the printer is
If
the inside
of
the printer is dirty, printed paper may become smudged.
dirty Periodically clean the inside
of
the printer.
Refer
to "Cleaning the Inside
of
the Printer"
in
the User's Guide.
Printed Surface is
Scratched
Paper feed roller is
dirty
Inappropriate type
of
paper is being used
Paper is curled
Clean
the paper feed roller.
Refer
to "Back
of
Paper is Smudged/Paper
Does
Not
Feed
Properly/Printed
Surface is Scratched" in the
DirectPrintingGuide. .
Check to
see
if
the paper you are printing
on
is too thick or curled.
See
"Print
Media
to
Avoid"
on
page 4.
Note that smudging may occur at the top and bottom edges
of
paper when
using Borderless Printing. Ensure that the paper you are using is compatible
with Borderless Printing.
If
all four corners or the printing surface
of
the paper is curled, the paper may
become dirty or the paper may not feed properly.
Use
the paper after
correcting paper curl
as
follows.
1.
Face
up the printing surface
*1,
and cover
it
with a non-printing regular
paper to avoid damaging the surface.
2.
Roll
up the paper in a direction opposite to paper curl
as
the figure below.
24
Paper thickness lever
position is not proper
3. Check the printing paper
if
paper curl is corrected within approximately 2
to 5
mm/0.08
to 0.2 inches*2.
It is recommended to print the curl-corrected paper one sheet at a time.
I
*1
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Set the paper thickness lever in suitable position for your media.
See
"Canon genuine paper"
on
page 10.
If
the paper is scratched
even
when printing
on
plain paper (left), set the
paper thickness lever to the right.
Return the paper thickness lever to the left after printing.