Technical information

Troubleshooting
Cannot Install the Printer Driver
Problem I Possible Cause I Try This
Cannot Install the Installation
Printer Driver procedure not
followed correctly
Follow the Easy Setup Instructions packaged with your printer for proper printer
driver installation.
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If the installer was forced to be terminated due to an error, Windows may be
unstable.
Remove the CD-ROM from the CD-ROM drive and restart your computer.
Reinstall the printer driver.
If this problem persists, refer to your Windows
documentation for more information.
Installation does
~~~~~a;:icallY when If printer driver installation did not start automatically when you inserted the
the Setup CD-ROM Setup CD-ROM into the CD-ROM drive:
is inserted into the
1. Click Start and select My Computer.
drive 2. Double-click the CD-ROM icon.
For non-Windows XP users, open the My Computer window and then doubl.e-click
the
CD-ROM icon.
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Double-click the CD-ROM icon on your desktop to start installation.
If the CD-ROM icon is not displayed on the desktop, there is a problem with the CD-
ROM. Contact the Customer Care Center.
20
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Unable to proceed
beyond the
Printer
Connection screen
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Reinstall the printer driver.
1. Click Cancel on the Printer Connection
screen.
2. Click Start Over on the Installation Failure
screen.
3. Click Back on the screen that appears
next.
4. Click
Exit on the Welcome screen, then
remove the
CD-ROM.
5. Turn the printer off.
6. Check the cable connection.
7. Restart the computer.
8. Make sure no other applications
(including anti-virus programs) are
running.
9. Carefully follow the procedures
described
in the Easy Setup Instructions
and reinstall the driver.