User`s guide

Troubleshooting

MP730/MP700

Software Guide (Scanning)

3 In the [Scanners and Cameras] window, if [Canon MP730] or [Canon MP700] (Windows XP:

[WIA Canon MP730] or [WIA Canon MP700]) is present, the machine is recognized. If not,

remove the software and reinstall (→ “Removing and Reinstalling the software”).

You tried to create a multipage PDF, but were not able to scan several documents.

Click a button on the MP Toolbox and in the settings dialog box, select [Use the scanner driver to

make advanced settings]. When ScanGear MP opens, if you scan with the [Automatically quit

ScanGear MP after scanning] setting selected in [Preferences] of Advanced Mode, only the

documents placed at one time on the platen glass will be scanned. If you want to scan additional

documents, clear the [Automatically quit ScanGear MP after scanning] setting before scanning.

Computer has hung up or frozen.

1 Quit other open applications and try again.

Memory may be insufﬁcient. Quit other open applications and try again.

2 Does the hard disk have enough available space?

Check that the hard disk has enough available space, in particular when scanning large

documents at a high resolution. For example, a letter-size document scanned at 600 dpi, full

color requires a minimum of 300 MB of space.

*If you do not have enough available space, scan the document at a lower resolution.

3 If an error occurs when scanning an image in Photoshop

Change the allocated memory. On the Edit menu, point to [References], then click [Memory &

Image Cache]. Change the Physical Memory Usage to between approximately 10% and 20%.

4 Remove the software and reinstall (→ “Removing and Reinstalling the software”).

You installed the applications on the MP730/700 Setup CD-ROM but they were not

registered in the MP Toolbox.

If you install the applications with the MP Toolbox open, the applications will not be registered in the

MP Toolbox. Click [Defaults] to register them (→ “Scanning with the MP Toolbox”).

When you click a button on the MP Toolbox, another application opens.

When you click a button on the MP Toolbox, you want another application to open.

Click a button on the MP Toolbox and select the application you want to open for that button. Repeat

for the other buttons (→ “MP Toolbox settings”).

You opened the [Preferences] dialog box from the [Scanners and Cameras] icon and

changed the settings, but the settings were not activated (Windows 2000).

In Windows 2000, if you open [Scanners and Cameras] in [Control Panel] and change the settings in

[Events], the settings will not be activated unless you restart your computer. Once you have changed

your settings, restart your computer.