Specifications

Troubleshooting
4
Finding Information
4-4
Printer locks up system.
Cause Your system setup has a problem.
Remedy • Make sure that you have a high-quality shielded interface cable.
• The problem might be your BIOS. Verify that your BIOS setup is correct. (See your computer's documentation for details.)
• Verify that your physical memory is working correctly.
• If you have a Toshiba laptop, change the following line in your CONFIG.SYS file:
c:\winutils\mxtime.exe
to:
REM c:\winutils\mxtime.exe
Computer indicates a device time-out.
Cause Your computer is sending data to the printer but the printer is not responding because the printer is off, offline, or not
connected to the computer.
Remedy • Make sure the printer is not paused.
• Make sure the printer’s interface cable is securely connected to both the printer and computer.
• Make sure paper is properly loaded from the cassette or multi-purpose feeder.
• Change the <ERROR TIME OUT> setting in the Menu. (See the Basic Guide.)
• Reset the printer and computer.
• Try the print operation again.
• Try a different cable.
Printer Driver Problems
CARPS is not working properly.
Cause CARPS (Canon LC310/L390/L408S) is not selected as the default printer driver for the LASER CLASS 310.
Remedy Specify CARPS (Canon LC310/L390/L408S) as the default driver for the LASER CLASS 310.
Cannot use Adobe Type Manager (ATM) fonts.
Cause Adobe Type Manager (ATM) is not supported.