Service manual

28
(9-1. FAQ cont'd)
No. Rank Function Phenomenon Condition Cause Corrective action Possible call or complaint
4 B Print
results
Soiling on paper in
automatic duplex printing
(lines or streaks
perpendicular to the paper
feed direction)
- Automatic duplex printing (Photo
Paper Plus Double Sided,
postcards, plain paper)
On the rib(s) inside the sheet feed unit
used for duplex printing, ink mist may
accumulate, smearing paper.
Temporary operational
solution:
Cancel automatic duplex printing,
and manually print each side of
paper.
Cleaning by user:
1. Perform Bottom plate cleaning
(from the printer driver) up to 3
times*1.
2. If soiling on the paper still
remains after 3 times of Bottom
plate cleaning, wipe the platen
rib(s) and their surroundings
with a cotton swab.
If the phenomenon persists after
conducting 1 and 2, servicing is
required.
Service:
Wipe any soiling or dirt off from
the sheet feed unit and the bottom
case unit ribs
*2
.
- Paper gets smeared.
- The back side of paper
gets smeared.
- Even after Bottom plate
cleaning was performed,
and the platen ribs were
cleaned with cotton swab,
paper gets smeared.
- PP-101D, PP-101, PR-101,
SG-101, etc.
- Paper feeding from the cassette
Scratches on the PF return lever due to
paper feeding from the cassette, and
duplex printing path.
- Change the paper feeding
method from the cassette to the
auto sheet feeder.
- If automatic duplex printing is
performed, cancel it, and, by
setting only a single sheet of
paper in the auto sheet feeder,
manually print each side of
paper.
5 C Print
results
Scratches on paper
- PP-101D, PP-101, PR-101,
SG-101, etc.
- Paper feeding from the ASF
- Multiple number of sheets loaded
When multiple sheets of paper are set,
the back side of paper being picked up
scratches the front side of paper
beneath (especially where the paper
feed rollers contact when picking up the
paper).
Set only a single sheet of paper in
the auto sheet feeder.
- Paper is scratched.
- Marks appear on printed
paper.