User manual

38
Error Messages
Error Message Cause Corrective Action
Hardware error. xxxxxxxx-xxxx
(x represents a letter or number)
The last portion of roll paper was
used during a print job. The paper
was not advanced because the
trailing edge is taped to the roll.
Turn off the printer and remove the roll from the printer
before restoring power.
Fastening tape or the Belt
Stopper has not been removed
inside the Top Cover .
Turn off the printer, open the Top Cover and remove
the tape or the Belt Stopper before restoring power.
An error requiring service may
have occurred.
Turn off the printer and wait at least three seconds
before restoring the power.
Hard disk error. The format of the printer's hard
disk is invalid.
Press the OK button to start reformatting the hard
disk. When formatting is finished, data on the printer
hard disk is erased and the printer automatically
restarts.
If the message is displayed again, write down the
error code and message, turn off the printer, and
contact your Canon dealer for assistance.
File read error. Files on the printer's hard disk
have become corrupted.
Restart the printer. Only the corrupted files will be
deleted, and the printer will restart.
Unknown file. Data sent to keep the printer up to
date (such as paper information) is
in the wrong format.
Check the data. Turn off the printer and wait a while
before restoring power, and then resend the data.
You have uploaded firmware for a
different model.
Check the firmware version. Turn off the printer and
wait a while before restoring power, and then resend
the firmware.
If the message is displayed again, contact your Canon
dealer for assistance.
This paper cannot be used. Paper that is too large for the
printer has been loaded.
Lift the Release Lever and load paper of the correct
size.
Paper that is too small for the
printer has been loaded.
Lift the Release Lever and load paper of the correct
size.
Paper has been loaded that is too
small to print the test pattern for
printhead adjustment or nozzle
checking.
Lift the Release Lever and load unused paper A4/
Letter (vertical) or larger. More than one sheet may be
required depending on the adjustment.
(→"Paper Sizes," User Manual)
(→"Paper Sizes," User Manual)
Cannot execute this command.
Use other paper.
Paper compatible with color
calibration is not loaded.
Always make sure the loaded paper matches the
type of paper in the printer paper settings. Adjustment
cannot be completed correctly unless the loaded
paper matches the settings.
Press the OK button to clear the error.1.
Load paper that is compatible with color calibration.2.
See the Paper Reference Guide .
(→
"Types of Paper," User Manual)