Operation Guide

You cannot start PRISMAsync Remote Manager
Introduction
What can you do if you cannot start PRISMAsync Remote Manager.
Settings Editor is operating and PRISMAsync Remote Manager is not
1. Check your browser and settings.
See : Supported web browsers on page 9.
2. Check on the printing system if the PRISMAsync Remote Manager license is available.
See
Check the license on page 30
3. Check on the printing system if PRISMAsync Remote Manager is enabled.
See Check if PRISMAsync Remote Manager is enabled on page 30
4. If you get a popup like this there is something wrong with the WebSocket configuration of
your network.
Both Settings Editor and PRISMAsync Remote Manager do not operate
1. Check if your network connection is operational.
Use your browser to visit a web page for instance.
2. Check if the printing system is Switched ON.
3. Check your browser and settings.
See :
Supported web browsers on page 9.
4. Check if the network connection of the printing system is operational.
Check if print jobs are still received.
5. Check if there is a proxy server or firewall between you and the printing system.
When you use a firewall or proxy server check that the required network ports are open.
See :
Which protocols and ports are used by PRISMAsync Remote Manager? on page 36.
You cannot start PRISMAsync Remote Manager
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Chapter 5 - Problem solving
PRISMAsync Remote Manager