Operation Guide

You cannot send jobs with PRISMAsync Remote
Manager
Introduction
PRISMAsync Remote Manager is operational but you can not send jobs to a connected printing
system.
This problem can also happen if you use the [Copy to] function.
This problem indicates there is something wrong with the LPR connection to that printing system.
Explanation
PRISMAsync Remote Manager uses the LPR protocol to send jobs to printing systems.
LPR is used for both submitting jobs and the [Copy to] function.
Possible solution
1. LPR is a protocol that can be enabled/disabled on the printing system by the System
administrator.
To use LPR check that LPD is enabled on the printing system.
The LPD setting can be found in Settings Editor at this position :[Configuration] ->
[Connectivity] -> [LPD] -> [LPD enabled].
2. Check if there is a proxy server or firewall between you and the printing system.
When you use a firewall or proxy server check that the required network ports are open.
See : Which protocols and ports are used by PRISMAsync Remote Manager? on page 36.
You cannot send jobs with PRISMAsync Remote Manager
Chapter 5 - Problem solving
41
PRISMAsync Remote Manager