imageCLASS MF6500 Series Basic Guide

12-7
Troubleshooting
DATA ERROR The machine may have
trouble.
Contact Canon Customer
Care Center.
DOCUMENT TOO LONG The document is longer than
24
7
/8" (630 mm), or is not
feeding correctly.
– Scan the document on the
platen glass.
– Reduce the length of the
document to within 24
7
/8"
(630 mm), then try again.
FEEDER PAPER JAM
CHECK THE FEEDER
A document jam may have
occurred in the ADF.
Remove the jammed
document.
LOAD PAPER No paper is loaded in the
paper cassette or multi-
purpose tray, or not inserted
correctly.
Insert the paper cassette as
far as it will go or load paper.
MEM IN USE nn% This message shows the
percentage of the memory
currently in use. This
message is displayed when
you set the document in the
ADF to send a fax.
If you need more space, wait
for the machine to send any
faxes in memory. Also print,
send, or delete any
documents stored in
memory.
MEMORY FULL – The machine is full of
jobs.
– Print, send, or delete any
documents stored in
memory.
– Divide the document stack
or data into a few parts
and try again one by one.
– Send the document with
low resolution.
– When this message
appears during using the
ADF, the scanning
document stops halfway.
In this case, clear the
paper jam from the ADF.
Message Description Action