imageCLASS MF3200 Series Software Guide

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5-13
Table of Contents
Index
Introduction
Printing
Scanning a
Document
PC Faxing
Troubleshooting
Appendix
Installing and Uninstalling Problems
Cannot install the software.
Q Have you followed the instructions to install the
software?
A Try reinstalling the software. If an error occurred
and installation was not complete, restart your
computer and try reinstalling the software.
Q Are any other applications open?
A Quit all of these and try reinstalling the software.
Removal of the drivers takes too long (Windows XP).
Q Is any application such as an anti-virus open
when removing the software?
A Quit any applications (including anti-virus) before
removing the software.
Removal of the software was completed, but [Canon] remains.
Q Did you remove the MF drivers before removing
the MF Toolbox?
A You have to remove the MF Toolbox first, then the
MF driver.
Perform the following steps to remove the folder.
Right click the [start] menu to open the Windows
Explorer → select [Start Menu] in [All Users] →
[Programs] → delete the [Canon] folder (Windows
7: Click [Start] on the Windows task bar → [All
Programs] → delete the [Canon] folder, Windows
Vista: Right click the [Start] menu → select
[Explore All Users] → select [Start Menu] in [All
Users] → [Programs] → delete the [Canon] folder,
Windows 2000: open [Settings] from the [Start]
menu → click [Taskbar & Start Menu] →
[Advanced] → [Advanced] → select [Start Menu] in
[All Users] → [Programs] → delete the [Canon]
folder) (Windows 98/Me: open [Settings] from the
[Start] menu → click [Taskbar & Start Menu] →
[Start Menu Programs] or [Advanced] → [Remove]
→ select the [Canon] folder → click [Remove]).