User`s guide

Miscellaneous problems
95
User action:
Contact your administrator.
Administrator action:
Restart the MarkVision Web Server service to verify that it is running correctly.
No private actions listed
Private actions are associated with individual usernames. Therefore, you can only see those
associated with your username.
Possible causes:
• No private actions are associated with the username you used to log into MarkVision
Messenger.
• The MarkVision Web Server service is not running correctly.
User actions:
• Use a different username to log in and check for that user's private actions.
• Contact your administrator.
Administrator action:
Restart the MarkVision Web Server service to verify that it is running correctly.
Miscellaneous problems
No folder(s)
If MarkVision does not display your folders, and during login you see:
A message that indicates there was an error reading folders
Possible causes:
• The MarkVision Server is not running on the web server.
• The file that stores your folders has been corrupted.
User actions:
Contact your administrator.