User`s guide

Problems with actions
92
Administrator actions:
• Verify that the user is using the correct URL address.
• Restart the MarkVision Web Server service to verify that it is running correctly.
No e-mail notification
Possible causes:
• The e-mail address you entered is incorrect.
• The MarkVision Web Server service is not running correctly.
User actions:
• Verify that the e-mail address in the To: field of the Compose SMTP E-mail screen is correct.
• Verify that the SMTP mail server and mail path are correct.
• Contact your administrator.
Administrator actions:
• Review the system log.
• Verify that the mail server is running.
• Restart the MarkVision Web Server service to verify that it is running correctly.
Problems with actions
Cannot create a new action
Possible cause:
The MarkVision Web Server service is not running correctly.
User action:
Contact your administrator.
Administrator action:
• Verify that the MarkVision Web Server service is running correctly.
• Restart the service.
• Ask the user to log in again and attempt to create an action.