User`s guide

Problems with network devices

3 If you are using an INA:

• Make sure the print server is properly installed and enabled. Print a setup page for the

printer. Refer to your print server documentation for instructions. The print server should

appear in the list of attachments on the setup page.

• Make sure TCP/IP is activated on the print server. The protocol must be active for the

print server and MarkVision to work. You can do this from the printer operator panel.

Refer to your print server documentation for instructions.

4 If you are using an ENA:

• Check the print server lights. Refer to your print server documentation for instructions.

• Print a setup page from the print server. Refer to your print server documentation for

instructions.

5 PING the print server.

• If PING works, check the IP address, netmask, and gateway to make sure they are

correct. Turn the printer off, and then PING again to check for duplicate IP addresses.

• If PING does not work, check the setup page you printed to be sure TCP/IP is enabled.

• If TCP/IP is enabled, check the IP address, netmask, and gateway to be sure they are

correct.

• Make sure bridges and routers are functioning correctly.

• Make sure all the physical connections among the print server, the printer, and the

network are working.

6 Use MarkVision to see if the server can contact the printer.

7 Compare the IP address of the print server to the address stored for the network printer in the

name server or /hosts file. If the addresses do not match, edit the /hosts file or update the

name server to correct the address.

8 Print a setup page from the print server. If the page prints, the connection between the print

server and the printer is working correctly. If the page does not print, check all physical

connections.

Printer information appears incorrect

Occasionally, the printer may lose contact with MarkVision because something happens to the

printer. For example, if the printer is turned off, the information in MarkVision is not updated until the

printer is turned back on.

If MarkVision displays printer or print server information that appears to be incorrect, refresh the

printer and print server.