Printer Guide for imageCLASS 2300N

Problems and Solutions Without Messages

4-6

Tr oubleshooting

Print Problems

Printer not using the font you want.

Cause You have speciﬁed a font that is not available.

Remedy Check if the font you speciﬁed is available with this printer. (See "Typeface

Samples," on p. 5-8, and "Symbol Sets Supported," on p. 5-13.)

First page prints correctly in the font and format speciﬁed in the software application, but

midway through the job the font and format changes.

Cause The printer has initiated a job timeout. When a job timeout occurs, the

downloaded fonts and formatting commands speciﬁed in the software

application are lost, so printing after the job timeout is completed without the

downloaded font and format.

Remedy If the print job came via the parallel port or USB port, increase the I/O

TIMEOUT setting or disable it on the PARALLEL MENU or USB MENU. (See "I/

O TIMEOUT," on p.3-29, p. 3-31, or p. 3-34.)

One edge of the document is cut off.

Cause You are attempting to print something outside the printable area of the page.

Remedy Use your software application to adjust the margins of the page. Check and

ensure that your software application is not trying to print graphics or text

outside the printable area. (See the PCL Driver Guide.)

High jam rates, misfeeds, or multiple sheet feed errors.

Cause You may be using unsuitable paper.

Remedy Always use paper that is suitable for this printer.

Printing garbled text.

Cause 1 The printer selection you made when you set up or installed your software

application was incorrect.

Remedy Make sure the correct printer is selected. (See the PCL Driver Guide.)

Cause 2 If different portions of the text are garbled every time you print, the interface

cable may be too long, and spurious noise is corrupting the data.

Remedy The maximum length for the parallel cable is 10 ft (3 m). If your cable is longer

than this, replace it with a shorter cable.