User`s guide

Self-diagnostic Display
9-13
Troubleshooting
9
# 0009
Cause 1 There is no paper.
Remedy Load paper. (See Chapter 5, “Routine Maintenance,” in the Reference Guide.)
Cause 2 The paper drawer is not correctly inserted into the machine.
Remedy Insert the paper drawer properly. (See Chapter 5, “Routine Maintenance,” in the
Reference Guide.)
# 0012
Cause The document could not be sent because the recipient’s machine was out of
paper.
Remedy Ask the recipient to load paper into their fax machine.
# 0018
Cause 1 The recipient’s machine did not respond when your machine retried sending
documents.
Remedy Confirm that the recipient’s machine is able to communicate, and then try again.
Cause 2 The documents could not be sent because the recipient’s machine was busy.
Remedy Confirm that the recipient’s machine is able to communicate, and then try again.
Cause 3 The settings on your machine do not match the settings on the recipient’s
machine.
Remedy Check that the settings on your machine match those on the recipient’s
machine, and that the recipient’s machine is able to communicate. Try sending
again.
Cause 4 No pause is inserted in the fax number when sending a fax overseas.
Remedy Insert a pause after the international access code or after the recipient’s fax
number, and then dial the number again. (See “Dialing an Overseas Number,”
on p. 2-52.)
Cause 5 Long Distance on the Option screen is set to ‘Domestic’ when sending a fax
overseas.
Remedy Set Long Distance to ‘Long Distance (1)’, ‘Long Distance (2)’, or ‘Long Distance
(3)’, and then dial the number again. (See “Fax Numbers,” on p. 4-15, or
“Registering the One-Touch Buttons,” on p. 4-31.)