User`s guide

Self-diagnostic Display
9-10
Troubleshooting
9
Remedy 2 Disable SSL-encryption for communications with the POP server by setting
<Allow SSL (POP)> in the E-mail/I-Fax setting to ‘Off’. (See Chapter 3, “Setting
up the Machine for Your Network Environment,” in the System Settings Guide.)
Cause 3 The machine detected a problem with the SSL server certificate and the
communication failed.
Remedy Check the SSL server certificate. For information on the certificate verification,
see Chapter 4, “Customizing Settings,” in the Remote UI Guide.
SSL Error (SMTP Receive)
Cause An error occurred because SSL encryption could not be started due to the
incompatibility of the encryption algorithms used on the machine and on the
SMTP server.
Remedy Check the server certificates and the settings on the SSL client.
SSL Error (SMTP RX Rject)
Cause The machine is configured to receive SSL-encrypted data only. (‘SSL’ is
selected for <Allow SSL (SMTP Receive)> in the E-mail/I-Fax setting.)
Remedy 1 Select ‘On’ for <Allow SSL (SMTP Receive)> in the E-mail/I-Fax setting. (See
Chapter 3, “Setting up the Machine for Your Network Environment,” in the
System Settings Guide.)
Remedy 2 Change the settings on the client to send data using SSL encryption.
SSL Error (SMTP Send)
Cause 1 An error occurred when sending SSL-encrypted data because the machine and
the mail server do not have a common encryption algorithm.
Remedy 1 Disable data transmissions using SSL encryption by setting <Allow SSL (SMTP
Send)> in the E-mail/I-Fax setting to ‘Off’. (See Chapter 3, “Setting up the
Machine for Your Network Environment,” in the System Settings Guide.)
Remedy 2 Change the mail server settings to add a common encryption algorithm that is
available both on the machine and the mail server.
Cause 2 An error occurred when sending SSL-encrypted data because the mail server
requested a client certification. (A client certification is unsupported on the
machine.)
Remedy 1 Change the mail server settings not to request a client certificate.