User`s guide

Self-diagnostic Display
6-15
Troubleshooting
6
Error Codes
If your copy, sending (TX)/receiving (RX), fax, or print job turns out unsuccessful,
check for an error code to identify the problem. Error codes can be found in the log
of the System Monitor screen, or are printed on the communication reports. (See
Chapter 8, “Printing Communication Reports and Lists,” in the Sending and
Facsimile Guide.)
# 0001
Cause Paper or originals are jammed.
Remedy Remove any jammed paper or originals. (See “Clearing Paper Jams,” on
p. 6-27.)
# 0003
Cause Communications that take longer than the preset time (64 minutes) caused the
error.
Remedy 1 Reduce the resolution or divide the document into two or more parts, and then
try sending it again. (See Chapter 3, “Specifying the Scan Settings,” in the
Sending and Facsimile Guide.)
Remedy 2 When receiving a document, ask the sender to either reduce the resolution at
which the document is scanned or divide the document into two or more parts
before sending it.
# 0005
Cause 1 The recipient did not answer within 35 seconds.
Remedy Confirm that the recipient’s machine is able to communicate, and try again.
Cause 2 The recipient’s machine is not a G3 fax.
Remedy Check the type of receiving machine with the receiving party.
# 0009
Cause 1 There is no paper.
Remedy Load paper. (See “Loading Paper,” on p. 5-3.)
Cause 2 The paper drawer is not correctly inserted into the machine.
Remedy Insert the paper drawer properly.