User`s guide

Self-diagnostic Display
6-14
Troubleshooting
6
The platen glass is dirty.
Cause The feeder scanning area is dirty.
Remedy Clean the feeder scanning area. (See “Feeder Scanning Area and Rollers,” on
p. 5-31.)
There are too many subdirectories.
Cause You have exceeded the maximum number of subdirectory levels allowed.
Remedy The directory level that you are trying to access cannot be specified. Specify a
different destination.
The send function currently cannot be used. Confirm with administrator.
Cause All the sending functionalities are disabled.
Remedy Check the following settings:
• <Send Restriction Settings> on the Send Function Authentication Settings
page (See Chapter 4, “Customizing Settings,” in the Remote UI Guide.)
• Use Scan to Memory Media in Memory Media Settings (See Chapter 4,
“Setting the Send Function,” in the System Settings Guide.)
Transmission has been suspended. Contact system manager.
Cause 1 Although [Specify LDAP authentication user address as the sender name] is
selected, the machine cannot obtain an e-mail address attribute from an
authentication server.
Remedy 1 Deselect [Specify LDAP authentication user address as the sender name]. (See
Chapter 4, “Customizing Settings,” in the Remote UI Guide.)
Remedy 2 Make sure that an e-mail address attribute is registered on an authentication
server.
Cause 2 You tried to send e-mails or I-faxes when the machine is in the User ID
Management with the e-mail address of the login user not registered.
Remedy Register the e-mail address for each user when User ID Management is
enabled. (See Chapter 3, “Specifying Department ID and User Management,” in
the Remote UI Guide.)