User`s guide

Appendices
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FilmGet FS User’s Guide
Q1 FilmGet FS cannot be installed correctly.
ASee “Chapter 6 Troubleshooting” in Getting Started.
See “Windows Issues – P1/P4” for the Windows version, or “Macintosh Issues –
P8” for the Macintosh version.
Q2
Don’t know how to start FilmGet FS from within an application program.
ASee “Starting and Exiting FilmGet FS” in this guide.
See p. 19 for the Windows version or p. 22 for the Macintosh version. For
information on how to operate an application program, see the electronic manual.
Q3
Cannot start FilmGet FS from within an application program.
A1 Make sure that the scanner is turned on.
If the power is off, follow the procedure below and turn on the power.
USB connection: Turn the scanner on.
SCSI connection: Turn the computer off, turn the scanner on, then turn the
computer back on.
A2 There is insufficient memory to start FilmGet FS. Shut down all other
currently active programs.
When using Photoshop LE, increase the allotted memory to 30 MB or more
(36 MB or more for the Macintosh).
See Getting Started for information on how to increase the allotted memory. See
“Chapter 2 Using the Scanner with Windows, 4. Testing the Scanner” for the
Windows version, or “Chapter 3 Using the Scanner with a Macintosh, 3. Testing
the Scanner” for the Macintosh version.
A3 Make sure that [Canon FilmGet FS 1.0 for Windows] is correctly selected as
the application program source (Windows).
See p. 19, “Starting and Exiting FilmGet FS” in this guide for information on how to
select the source.
A4 FilmGet FS is not installed correctly. See “Chapter 6 Troubleshooting” in
Getting Started and take the appropriate corrective measures, then reinstall
the FilmGet FS driver software.
See “Windows Issues – P2/P5” for the Windows version, or “Macintosh Issues –
P4/P5” for the Macintosh version.