EOS D60 Software Instructions for Windows

9-3
Troubleshooting and Uninstallation
Troubleshooting
I have installed the TWAIN Driver or WIA Driver but the
camera and computer cannot communicate.
● Does your computer comply with these requirements?
➞ The system has a built-in USB port and it comes with Windows 98 Second Edition,
Windows Me, Windows 2000 or Windows XP preinstalled. (Not compatible with
upgraded machines.)
* The USB interface is not supported for systems not complying with the above
conditions.
● Are the camera and computer connected correctly?
➞ Connect the camera to your computer correctly using the interface cable. (➞2-2)
● Is there sufficient charge left in the camera battery?
➞ Your computer does not supply power to the camera. Connect the DC Coupler Kit to the
camera or load a fully charged battery into the camera before connecting it to your
computer. (➞ “Inserting and Removing the Battery Pack” in the EOS D60 Instructions.)
● Do you have more than one interface cable connected?
If you connect more than one interface cable to the same computer, the driver and camera
may not operate normally.
➞ Shut down the EOS D60 TWAIN Driver or EOS D60 WIA Driver and disconnect all the
interface cables. Then reconnect just the interface cable that connects the camera to
your computer.
● Is the driver operating normally?
Open the [Device Manager] tab sheet
(➞9-5). Click the plus symbol [+] to the
left of [Imaging Device] and check that
[EOS D60] is displayed.