Software Instructions EOS DIGITAL SOLUTION DISK Ver.3 for Windows

9-4
Troubleshooting
➞ If [EOS-1D] does not appear, the driver is not operating normally. Briefly disconnect and
then reconnect the interface cable, ensuring that the connection is secure. If [EOS-1D]
still does not appear, use the following procedure to re-install the driver.
1 Disconnect the interface cable and uninstall the driver. (➞9-7)
2 Re-install the driver. (➞1-2)
3 After installation ends, restart your computer.
4 Following the restart, connect the camera to your computer using the interface cable.
(➞2-2)
5 Finish driver installation. (➞1-5)
➞ When the [X], [!] or [?] symbol is displayed beside [EOS-1D], part of the driver is missing
or corrupted. Use the following procedure to re-install the driver.
1 Delete [EOS-1D] displayed in [Imaging Device].
2 Disconnect the interface cable and uninstall the driver. (➞9-7)
3 Re-install the driver. (➞1-2)
4 After installation ends, restart your computer.
5 Following the restart, connect the camera to your computer using the interface cable.
(➞2-2)
6 Finish driver installation. (➞1-5)
● Is the driver installed correctly?
Open [Device Manager] (➞9-5). Click the plus symbol [+] to the left of [Other devices] or
[Unknown devices] and check whether [EOS-1D] or [Canon Digital Camera] is displayed.
➞ If [EOS-1D] or [Canon Digital Camera] is displayed in [Other devices] or [Unknown
devices], the driver was not installed correctly.
Use the following procedure to re-install the driver.
1 Delete [EOS-1D] or [Canon Digital Camera] displayed in [Other devices] or [Unknown
devices].
2 Disconnect the interface cable and uninstall the driver. (➞9-7)
3 Re-install the driver. (➞1-2)
4 After installation ends, restart your computer.
5 Following the restart, connect the camera to your computer using the interface cable.
(➞2-2)
6 Finish driver installation. (➞1-5)