Software Instructions EOS DIGITAL SOLUTION DISK Ver.3 for Windows

9-3
Troubleshooting and Uninstallation
Troubleshooting
I have installed the TWAIN Driver or WIA Driver but the
camera and computer cannot communicate.
● Does your computer comply with these requirements?
➞ The system has a built-in OHCI-compatible IEEE1394 port and it comes with Windows
98 Second Edition, Windows Me, Windows 2000 or Windows XP preinstalled. (Not
compatible with upgraded machines.)
* The IEEE1394 interface is not supported for systems not complying with the above
conditions.
● Are the camera and computer connected correctly?
➞ Connect the camera to your computer correctly using the interface cable. (➞2-2)
● Is there sufficient charge left in the camera battery?
➞ Your computer does not supply power to the camera. Connect the DC Coupler Kit to the
camera or load a fully charged battery into the camera before connecting it to your
computer. (➞ “Inserting and Removing the Battery” in the EOS-1D Instructions.)
● Do you have more than one interface cable connected?
If you connect more than one interface cable to the same computer, the driver and camera
may not operate normally.
➞ Shut down the EOS-1D TWAIN Driver or EOS-1D WIA Driver and disconnect all the
interface cables. Then reconnect just the interface cable that connects the camera to
your computer.
● Is the driver operating normally?
Open the [Device Manager] (➞9-5). Click
the plus symbol [+] to the left of [Imaging
Device] and check that [EOS-1D] is
displayed.