User Manual

68 Troubleshooting
✘ Images are not scanned
Check the following if the scanner does not scan an image even though the
scanning operation is being performed:
● Is the scanner correctly connected to the PC?
● Has the scanner driver been installed?
● Has the application software been installed correctly? Has the application
software been set up correctly?
● Is there a problem in the PC system?
Notice
If the scanner does not respond at all due to a system error, turn the
scanner off, wait at least 10 seconds, and then turn the scanner back on
again.
When you resume scanning, make sure that the last document was scanned
correctly.
✘ Documents do not feed properly
The following are possible causes of a document failing to feed properly.
Check each possible cause.
Cause Attempting to scan a document of a size, thickness or
weight that the scanner cannot scan.
Action Check the size, thickness and weight of the document. For
cautions concerning documents, refer to “Documents” on
page 47.
Cause The rollers inside the scanner are dirty or worn.
Action Clean the rollers as described on page 56. If the transport rollers
are worn, contact your service representative and purchase a
replacement roller kit.
Cause The feed selection lever is incorrectly positioned.
Action For details on how to set the feed selection lever in the correct
position, see page 48.
Cause The document loaded in the document feed opening
contains too many pages.
Action Load only approximately 10 document pages at a time.
For details on how to clear jammed paper, refer to “Clearing Paper Jams” on
page 53.