User Manual

Direct Print & Scan for Mobile V2.0 Installation and User’s Guide 287
7.1.3 Apple iPhone and iPad Error Messages
This section explains the error messages that may appear on your Apple iPhone or
iPad when using DPSM, along with possible causes and remedies.
Message Cause Remedy
Check that the Direct Print
and Scan for Mobile
Application is installed and
running.
The MEAP device is connected;
however, the DPSM MEAP
application is either not installed
or started.
Install and start the DPSM
MEAP application. See
Chapter 2, “Installing
DPSM,” on p. 19.
The Canon Device requires
attention.
A recoverable error occurred on
the Canon device.
Correct the error on the
MEAP device, and try to
print or scan your document
again.
The QR Code you’ve scanned
is invalid.
The barcode is in an invalid
format, or contains invalid
information.
Contact your System
Administrator to restart the
MEAP device.
Error Adding Device
The user scanned the QR Code,
but cannot connect to the MEAP
device.
1. Check that the MEAP
device is connected to
the network, and that an
IP address has been
entered for the MEAP
device in the MEAP
device’s Network
Settings. See
“Specifying
the Network Settings,”
on p. 29.
2. Check that your iPhone
or iPad is still connected
to the network.
3. If the problem persists,
contact your network
System Administrator.
Invalid Connection Code.
The user entered an incorrect
connection code.
Enter the correct connection
code found on the MEAP
device, or contact your
System Administrator.
Scan Failed: Check the Canon
device for further information.
MEAP device error, or the user
did not place a document on the
MEAP device to scan.
Check the MEAP device,
and place a document in the
feeder or on the platen glass
of the machine to scan.
Save error.
The document with the same
name has already been saved.
Save the document with a
different name.
Document already exists.
Would you like to overwrite
it?
The user touched [OK] on the
Save As dialog screen, and did
not enter a file name in the File
Name text box.
You must enter a name for
the file before saving it.