User Manual

Direct Print & Scan for Mobile V2.0 Installation and User’s Guide 285
Message Cause Remedy
There was an error
downloading your scan. Please
check your network
connection and try again, or
contact your Administrator.
A network connection error
occurred, and DPSM cannot
retrieve the final scan file from
the MEAP device. This could be
caused by an interrupted
network connection, or the
mobile device’s storage may be
full.
Clear space on your mobile
device, verify network
connectivity, and try again.
This device is on a private
network. Please enter the
network password to connect
to the device.
You scanned a new device’s
barcode, and could not connect
to the device. The System
Administrator configured the
network name and encryption
information, but not the
password.
Ask the System
Administrator to add the
network’s password to the
barcode information.
Device <device name> has
security enabled. Please scan
the barcode displayed on the
MFP screen (in the Print &
Scan application) to continue.
If your mobile device does not
have a camera, you may enter
the security code below.
The System Administrator
enabled the Security mode on
the MEAP device, and the user’s
session expired or was cleared
out by the System
Administrator.
While logged on to the
MEAP device, either scan
the barcode on the MEAP
device, or enter the
provided security code. See
“Adding a MEAP Device,”
on p. 118.
Please enter a valid security
code.
You entered an invalid security
code.
Confirm the security code
provided on the MEAP
device, and make sure you
enter all characters
correctly.
There was an error releasing
your job(s). Please check your
network connections, and
make sure you have unlocked
the device.
The device has been locked by a
Login Service, or your mobile
device is not connected to the
same Wi-Fi network as the
machine, and you cannot release
your jobs.
Log on to the MEAP
device, and verify that your
mobile device is on the
same Wi-Fi network as the
machine. See
“Confirming
Your Mobile Device Is on
the Wi-Fi Network,” on
p. 30.
Unable to connect to the device
network. Please check your
connectivity before using the
device.
DPSM attempted to connect to
the MEAP device’s wireless
network, but failed. Possibly, the
wireless network is down.
Check with your System
Administrator that the
wireless network is
working. Update the
password you use to
connect to the network
(from the Android Settings
screen).
Unable to connect to the
chosen device. The on-screen
security code or barcode may
have changed. Please rescan
the barcode or enter the
security code and try again.
The user entered an invalid
security code when adding the
device.
Enter the correct security
code displayed on the
MEAP device’s screen.
Scan failed!
MEAP device error or the user
did not place a document on the
MEAP device to scan.
Check the MEAP device,
and place a document in the
feeder or on the platen glass
of the machine to scan.