Specifications

4 I About the Program
The EyePACS Handbook: Tools for Program Success
“I’m personally committed to this program. They call me ‘The Shadow’
because I follow the providers around and hound them to refer patients
for screening. I put post-its on charts, notes on the exam room doors,
and posters in the halls. I’ll do whatever it takes – last month one of my
patients who is in a wheelchair didn’t know if he could make it to my
diabetes education clinic, so I arranged a cab for him to get home
safely.”
- S.G., Medical Assistant
“We don’t take any appointments for screening. It’s all walk-in, so
anyone that is here to see a provider can get referred that same day for
[retinopathy screening].”
- C.E., X-Ray Technician
“I call all my patients the night before their appointment to remind them.
Without that, our show rate wouldn’t be nearly as good.”
- A.S., Medical Assistant
“Given our demographics - 80% of our patients are diabetic - this
program has a huge potential impact on the population we serve.”
- J.E., Director of Operations
“We have to move away from the old-fashioned thinking about how to
provide community care. When we had to refer diabetic patients to the
county [for retinopathy screening], it could take up to six months. With
telemedicine we can provide faster, better care that’s more cost-
effective for the clinic.”
- R.V., CEO