Specifications

102 V Training & Recognition Programs
The EyePACS Handbook: Tools for Program Success
The Learning Community & Ongoing Support
Once a clinic has been set-up with a camera and staff members have been certified as
photographers, your regional coordinator, as well as the EyePACS program
administrator and program director, are available to answer questions and provide
ongoing support to clinics.
During the first few weeks, the EyePACS team will be in contact with newly certified
photographers to assist in improving image quality and to provide support with any
issues they may encounter during their first patient screenings.
Learning Community
EyePACS conducts monthly 30-60 minute calls to update clinics with new information
and share ideas within the EyePACS community. These calls include a short 10-minute
presentation, 10 minutes of discussion and a final 10 minutes of general question and
answer. During these monthly check-in calls, EyePACS will also share current screening
volumes and will recognize clinics for their successes and achievements.
For subjects that require more in-depth discussion, EyePACS conducts online learning
sessions. These sessions cover topics such as:
• Reimbursement
• Integrating screenings into workflow
• Grants and funding
• Dilating patients
• Referral tracking and follow-up – ensuring patients get the care they need
• Photographer community development – sharing best practices
• Patient education – how to talk to patients about diabetic retinopathy
The 30 minute check-in calls, as well as the online learning sessions, are intended to
foster the exchange of information between EyePACS and all of the clinics who
participate in the program. Invitations to the online learning sessions will be sent
directly via email.
Please contact EyePACS using the contact information located on page 7 of this
handbook.