ImageBrowser_v3_guide

95 ImageBrowser Software User Guide
Appendices
This section describes how to troubleshoot problems.
Camera is not detected or recognized
The dialog below fails to appear even though the camera is
correctly connected to the computer via the USB cable and
ready to transfer data…
Troubleshooting
When ImageBrowser does not start even though you have
enabled communication, or when you try to import images
from the camera and the “No camera detected.” message
appears, check the following, in that order.
■ Check Your Computer
Automatic launching of ImageBrowser upon connection to the
camera via interface cable is only supported on Macintosh
computers that are equipped with a built-in USB port.
Automatic launching is not available through the computer’s
serial port, and it is not guaranteed when connecting through a
USB hub.
■ Check the Connection between the Camera and the
Computer
Confirm that the camera is correctly attached to the computer
with a USB cable. Please refer to the guide supplied with your
product for information regarding connecting.
■ Check the Camera
Confirm that the camera is on and in the correct mode to
transfer data. Because the procedures for preparing the camera
for communication differ among camera models, refer to the
documentation that accompanied your camera for more
information.
■ Check the Battery Charge
If the camera is running on batteries, make sure that they
have enough power left. You are recommended to use an AC
adapter when connecting the camera to a computer.