Technical data

C
C-12 Troubleshooting
Mac OS users may fail to see the copier if a network administrator has assigned it to a
different zone, or has added zones where previously there were none.
If you have configured the ColorPASS and set up client computers and network servers
according to guidelines in the Configuration Guide and Getting Started, try printing a
Test Page (at the Command WorkStation, choose Print Pages from the File menu).
If you are able to print the test page but still can’t print a file from a remote computer,
contact the system administrator to troubleshoot the network connection.
If you are unable to connect, and you cannot print the Test Page, check the copier’s
touch panel display.
If this happens: Try this:
It displays a diagnostic or
error message.
Take the appropriate corrective action, as described in the
copier manual or in the section “Error messages” on
page C-1.
The display is completely
blank.
Check the copier’s Standby function. If the copier is in
Standby mode, press the Standby key to see any messages on
the display.
The copier is not in
Standby mode.
The copier’s Automatic Power-Off function may have shut
down the copier.
Turn the copier on, and then try printing a Test Page again
when the copier has warmed up.
You still cannot print a
Test Page.
Make a copy. If you can make a copy, restart the ColorPASS,
and when you see Idle on the status line of the ColorPASS
display, try printing a Test Page again. If the Test Page still
fails to print, contact your authorized service/support center.