Technical data

C-11 Troubleshooting

Clearing the server

Clearing the server is an Administrator option that can be used as a last resort if a job

persists in the system and prevents printing despite attempts to cancel or delete it.

Clearing the server deletes all jobs currently saved on the server in any queue, all locally

archived jobs, and all FreeForm master jobs. It also clears the Job Log, the index of

archived jobs, and the index of FreeForm masters.

Before clearing the server, export the Job Log if you haven’t recorded the information

in it. If you can, notify users that you will clear their jobs from the server so they can

back them up and resend them when the server is back in operation.

You can clear the server from the Control Panel (see page 1-6) or by using the Clear

command from the Command WorkStation (see page 3-12).

Users are unable to connect to the copier

If users are unable to connect to the copier, or are unable to ﬁnd the copier from their

workstations, the network administrator may need to troubleshoot their network

connections, and check settings on the servers they use for printing. If settings have

changed, it may be necessary to reconﬁgure the ColorPASS.

For example, if print servers or print queues on a Novell server are renamed or deleted,

or if accounts or permissions are changed, the ColorPASS administrator may have to

edit settings or enter new settings in IPX (Novell) Setup to reﬂect the new

conﬁguration.

If users cannot connect to the copier with Fiery Downloader from Windows 95/98/

NT 4.0/Me or 2000, you may need to reconﬁgure the utility’s connection to the server.

See Getting Started for details.