Technical data

C
C-10 Troubleshooting
Unexpected printing results
If this happens: This is the problem:
A cover page is not printed
when you reprint a saved
raster job.
The cover page identifies the originator of the job and the
time the job was sent. Time stamp and user information on
the cover page of a reprinted job are not meaningful.
The job settings are not
carried out as you expected.
If the user printed from Mac OS, there may be two
conflicting print settings. You can check the job properties by
double-clicking the job. See the Printing Guide for a table of
job properties and conflicting properties. Notify the users of
these conflicts so they can avoid them in the future.
If you expected the settings you see in the Properties window,
be aware that the Copies field does not currently reflect user
settings, and that Page Range and Scale percent are All and
100%, respectively, unless they were changed after being sent
for printing.
The job doesn’t print. Some printing errors may be displayed in the Print status bar.
When the job is in the Printed queue, jobs that had a
PostScript error are displayed in a light red job row. Double-
click anywhere in the row to see the error message.
There are font errors. If user-specified fonts that are not resident on the ColorPASS
are not printing correctly in PostScript files that are
downloaded by users, request that they embed the fonts in
the PostScript file or print directly from their application.
When users print from their applications, if special fonts are
not downloaded automatically, they should be downloaded
directly to the ColorPASS with Fiery Downloader. This can
be done by the user or by the operator, provided the Direct
connection is enabled. For information about Fiery
Downloader, see the Printing Guide.