Technical data

C
C-9 Troubleshooting
Command WorkStation fails to connect to a ColorPASS
If a remote Command WorkStation cannot connect to a server that was connected
previously, you may need to reconfigure the connection.
1. If you can, choose Exit from the Command WorkStation File menu.
2. In the C:\Windows folder, find the Efinl.ini file and move it out of the C:\Windows
folder to another folder.
If the Efinl.ini file contains a limited amount of configuration information that is easily
recreated (i.e., information for only one or two servers), you can delete the file
altogether. A new Efinl.ini file will be created in the C:\Windows folder when you
reconfigure the connection.
If the Efinl.ini file contains configuration information for several servers, or
information that is not readily recreated, keep the Efinl.ini file as a backup.
3. Print a Configuration page.
You will use the information on this page to configure the connection to the server.
4. Launch the Command WorkStation application.
5. When you are prompted to configure a server connection, click OK.
Use the instructions in Getting Started to configure the connection.
6. If you still cannot connect to the ColorPASS, the administrator should reinstall
Command WorkStation software.
See Getting Started for details.