Technical data

C
C-8 Troubleshooting
Troubleshooting
In case of problems, and before you call for service, check the guidelines in this section.
If you are unable to resolve the problem, make a note of the error condition and
contact your authorized service/support center.
Command WorkStation hangs
If the Command WorkStation windows do not update, try clicking the Log in/out
slider and logging out, and then exiting the Command WorkStation. Restart the
Command WorkStation application or restart the computer.
If the Command WorkStation windows do not update, or no jobs are displayed, and
the mouse has no effect (you cannot select a job or a window, use a right mouse
command, or select a menu item) the ColorPASS is down or communication over the
network has failed.
To force an exit from the Command WorkStation application, press Ctrl-Alt-Delete,
and with the Command WorkStation selected, click End Task. At the ColorPASS,
disconnect and reconnect the network cable, and try printing a Test Page or
Configuration page. If that fails, reboot the server.
If the ColorPASS Control Panel does not respond to the Menu button, press the Reset
button, turn off the server and turn it on again. When it reaches Idle, restart the
Command WorkStation application.