Technical data

C
C-1 Troubleshooting
This section lists error messages you might see, and provides some troubleshooting
guidelines should a problem arise with the ColorPASS or the Command WorkStation.
If you are unable to resolve a problem after referring to this chapter, contact your
authorized service/support center.
Error messages
Error messages can result from problems with the print job, the ColorPASS, the
Command WorkStation, or the copier. Some of the most common error conditions are
listed here.
A copier error message sometimes remains displayed on the Command WorkStation
even after you have resolved the error. A time lag in communicating the resolution of
the error to the Command WorkStation may lead you to believe the error has not been
resolved. However, printing will resume and the Command WorkStation display will
be updated after a short delay.
When an error interferes with printing, you will see a message at the Command
WorkStation. The status bar that displays the message indicates the process where the
error occurred. Following are the messages (listed in alphabetical order), with the
appropriate corrective action for each one. You can cancel the pending print job while
you attend to the error condition. A few normal status messages are included in this list
in case they cause concern.
ColorPASS message: Corrective action/additional information:
Cannot proceed
because DocBuilder
Pro dongle was not
found
A dongle is required to use DocBuilder Pro. Check the connection
between the dongle and the ColorPASS. The ColorPASS will not
operate until the dongle is properly connected.
Appendix C:
Troubleshooting