Printing Guide

C
C-3 Troubleshooting
One or more Media Type
options are dimmed.
• Select a Paper Source that supports the Media Type you are using.
For information on requirements and constraints pertaining to special papers and
transparencies, see Appendix A, “Print Options.”
ColorPASS doesn’t respond to
a Print command.
• Has someone disconnected the copier by selecting Suspend Printing from the Functions
menu?
If the administrator or operator has selected Suspend Printing on the ColorPASS
Control Panel or Command WorkStation to interrupt printing, your print job will not
resume until someone selects
Resume Printing from the Functions menu on the Control
Panel or clicks the function key on the Command WorkStation.
• Did you select the ColorPASS as the current printer?
Before printing, you must select the ColorPASS as the current printer from your
Windows computer, Mac OS computer, or UNIX workstation.
• Make sure that the copier is switched on.
Someone may have turned the copier off, or the Automatic Power-Off or Power Saver
mode function may have engaged. Even with the copier off, the ColorPASS appears in
the Chooser as long as the ColorPASS itself is turned on.
• If you are printing over an IPX (Novell) network, verify through the PCONSOLE utility
that the job was sent to the Novell queue and that the queue is being used by the
ColorPASS.
• Make sure that the job does not contain a PostScript error.
Check with the operator, or use Command WorkStation, Fiery WebSpooler, or Fiery
Spooler to check the job’s status. A job containing a PostScript error appears in red.
To obtain information on the PostScript error, make sure the Print to PS Error option
is set to Yes in ColorPASS Setup. See the Configuration Guide for more information.
You cannot print with
QuarkXPress 3.32 using the
PSPrinter 8.6 driver on a Mac
OS computer.
• Remove the file called Balloon Help from your QuarkXPress application folder and
relaunch QuarkXPress.
If this happens: Try this: