User`s guide

Printing Problems and Remedies
8-7
8
Troubleshooting
Unable to Print from a NetBIOS Network (Windows)
Cause 1 The machine and cable are not properly connected.
Remedy Turn OFF the machine's power switches, check that the machine is connected to the network
using the proper cable, and then turn them to ON again. (See "Connecting the Machine to a
Computer or Network," on p. 2-3.)
Cause 2 TCP/IP network is not properly set up.
Remedy On the assumption that the TCP/IP is working correctly if you print using NetBIOS network,
check the following:
• Confirm that the IP addresses are properly set up. If the IP addresses were set using
DHCP, BOOTP, or RARP, confirm that they are operating.
• If you are using a DHCP server, confirm that the WINS server is working correctly with the
DHCP server.
NOTE
Your computer may not be able to recognize the machine even though the IP address settings are
appropriate. This problem may be resolved by delaying the startup of network communications for the
machine. (See "Startup Time Settings," on p. 3-30.)
Cause 3 NetBIOS network is not properly set up.
Remedy Confirm that SMB and WINS are properly set up.
Cause 4 The IP address of the computer from which data (print/fax/I-fax job) is to be sent to the
machine is not permitted by the settings for <RX/Print Range> in [IP Address Range
Settings].
Remedy Check the settings for <RX/Print Range> in [IP Address Range Settings]. (See step 21 in
"TCP/IP Settings," on p. 3-4.)
Cause 5 The computer that is printing is not properly set up.
Remedy Check the following:
• Confirm that the proper printer driver is installed. If you are printing from Windows, each
computer must have a printer driver installed.
• For instructions on how to install printer drivers, see the Driver Guide.
• Confirm that the correct printer is set as the output destination for the computer that is
printing. In Windows 98/Me, confirm the output destination in [Printer] in [Control Panel].