Service manual

2. Product FAQ (Particular problems and their corrective actions)
Item Frequency* Function Symptom Condition Cause Corrective action Expected Call/Complaint
1 B scan Solid vertical line on
the image
scan Calibration is not
executed
Execute calibration Solid vertical line on the
image
2 B operation Acoustic noise when
the power turned on
Lock switch is not
released
Release the lock switch Acoustic noise
3 A scan Thumbnail does not
display normally
Film scan
Film scan with overexposure /
underexposure films
Film images are not
recognized as images.
Set Thumbnail “OFF” and
scan
Thumbnail does not appear
* Occurrence frequency
A: Comparatively high frequency is possible (caution needed)
B: Possibly occurs under a certain condition, but actually the frequency is expected to be very low.
C: Not recognizable to general users and so harmless level is expected.
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