Instruction manual
Operating Instructions
6 | Cannon Fitzroy / Canterbury Inbuilt
Plug the power cord into the wall socket and turn on the 
power to the heater (FIG 1). Alternatively, switch on the 
isolation switch and circuit breaker at the main switch-
board if the heater has fixed wiring. Refrain from using 
an extension cord. 
User controls FIG 2.
When there is power available to the heater and it is in 
the OFF or Standby mode, a red LED located inside the 
ON/OFF button will flash twice and will extinguish after 
approximately 3 seconds and then repeat this 
cycle continuously.
To turn the heater ON press the ON/OFF button once.
• T he LED will illuminate and an audible beep will sound 
but there will be approximately 5 seconds delay 
before the ignition system commences. On success-
ful ignition the heater will operate on Low Fire and 
Low Fan for approximately 3 minutes then will switch 
to selected setting (if already chosen, otherwise will 
switch to NORMAL setting automatically).
• T he LED will extinguish approximately 30 seconds 
following the ignition startup.
• S elect the desired heating level by pressing the LOW, 
NORMAL or BOOST button once as required.
• L OW is LOW heat and LOW speed fan. BOOST is 
HIGH heat and HIGH speed fan.
• T o turn the heater OFF press the ON/OFF button 
once. An audible beep will sound twice to indicate 
the heater is off. The burner will extinguish but the fan 
will continue to operate for approximately 3 minutes. 
Remember that the fan will continue to operate for 
approximately 3 minutes after the OFF button has 
been pressed but you can turn the heater ON again 
without having to wait for the fan to stop operating.
• If  the ignition system fails to ignite or keep the burner 
alight, the system will beep 4 times and go into 
safe shutdown mode. It will beep 4 times every 30 
seconds to alert you to the fact. Press the ON/OFF 
button once to restart the heater during this time. 
You MUST wait at least 5 minutes before trying to 
turn the heater on again if there have been several 
attempts to ignite the heater without success. 
OPERATION
FIG 2FIG 1
•   I f  there is an interruption to the power supply the 
heater will fail safely and switch off. When the power 
supply has been restored you MUST wait at least 5 
minutes before turning the heater ON.
Cleaning
All cleaning should be carried out when the heater is 
cold. Normally the heater should only need wiping with a 
lint-free damp cloth. Any stubborn stains can be removed 
with a nonabrasive spray on cleaner. If an abrasive 
cleaner is used the paint finish will be damaged. 
For heaters fitted with the glass front: all cleaning should 
be carried out when the heater is cold. Clean the outer 
glass with a mild liquid or spray or glass cleaner. Do not 
use harsh abrasive cleaners or sharp metal scrapers to 
clean the heater glass front since they can scratch the 
surface, which may result in shattering of the glass.
Internally the heater should only be cleaned by an 
authorised service person. 
If your heater requires attention contact your supplier 
or an authorised service person.
Flame Characteristics 
The heater flame should be stable, not lifting from the 
burner. The logs should glow after approximately 
15 minutes operation on BOOST setting. 
The heater is designed to operate with luminous flames 
and may exhibit slight carbon deposit on the logs. If there 
is any excess carbon build-up on logs, or the burner 
flame is unstable, contact Sampford IXL in your state. 
Important
The appliance MUST be serviced at least annually 
by authorised personnel. This maintenance cost is 
not covered under the warranty terms and condi-
tions. More frequent cleaning may be required due 
to excessive lint build-up from carpeting, bedding 
materials, pet hair, etc.
It is imperative that control compartments, burners 
and circulating air passage ways of the appliance 
be kept clean.
Do not use this heater if the glass is cracked or with 
the safety screen removed.
Do not use heater with broken or missing logs.
High wind gusts can affect the heaters flueing and 
switch the heater off. If this happens, restart the 
heater as normal. If the problem persists contact 
Sampford IXL.
ON / OFF
LOW
BOOST
NORMAL










